Operations Manager
2 weeks ago
Operations Manager
Copthorne Hotel Merry Hill-Dudley are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Operation Manager key responsibilities:
- Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
- Monitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
- Assisting with the development of any relevant short- & long-term strategic goals
- To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
- Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations
- The hotel highly values team spirit and operates on a rotating duties approach. The successful candidate may also be required to: Assist with any duty or covering for team members in case of emergency.
- Background in branded hotels or large hotels is preferred – so you will understand how we work
- Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward
- Excellent Customer service skills, standards driven, good organisational skills
Operations Manager skills:
- Have the ability to maintain and enhance a guest and team centric culture
- Communicate effectively at all levels both verbally and in writing
- Influence, lead and inspire confidence
- Imbue a coaching, supporting and challenging mentality that delivers operational results
- Build effective and productive relationships (internal & external)
- Create an open environment
- Identify and manage best resources to achieve targets
- Translate strategies into practical plans
We offer a benefits package including
- Social Events, Wellbeing and Team Activities
- Training and development
- Sales Incentive plan
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
-
IBSS Project Manager
1 week ago
Dudley, UK, West Midlands, United Kingdom ICONICS UK Full timePosition SummaryReporting to our IBSS Programme Director, we are looking for a motivated and clinical project manager to play a key role in the delivery of our Intelligent Building software deployments. Key ResponsibilitiesProject Management - Client-facing project management, client coordination, taking ownership and control of commercial, programme and...
-
Operations Manager
4 weeks ago
Worcestershire, UK, West Midlands, United Kingdom HAYWOOD THOMAS Full timeSite Operations Manager – Food ManufacturingLocation: WorcestershireHours: Monday to Friday, 7:00 am - 5:00 pmSalary: £60,000 Plus BonusAre you an experienced and self-motivated Operations Manager with a background in food manufacturing? Join a dedicated food manufacturing site in Worcestershire, where you'll have end-to-end responsibility for...
-
Operations Manager
2 weeks ago
Wednesbury, UK, West Midlands, United Kingdom Midas Full timeROLE: Operations Director SALARY: Up to £70,000 plus 30% bonus LOCATION: Wednesbury (office based) THE COMPANY: We are currently working with a supplier and manufacturer of electrical consumables, based in Wednesbury, who are looking to recruit an experienced Operations Director to oversee their Warehouse, Quality Control and Prefabrication...
-
Business Operations Manager
1 week ago
Coventry, UK, West Midlands, United Kingdom Rullion Full timeWe are seeking a Business Operations Manager to join our client within their team on a permanent basis. This role is based in Coventry with flexible hybrid working arrangements. My client operates as an Independent Distribution Network Operator (IDNO). Regulated by OFGEM and adhering to industry standards, they have aims to secure a significant market share...
-
Chief Financial Officer
2 weeks ago
Dudley, UK, West Midlands, United Kingdom STOIX | B Corp™ Full timeFinance & IT Director (Manufacturing Sector)Birmingham / WolverhamptonSix-figure basic salary plus, car, excellent bonus, LTIP, and a comprehensive benefits package.Hybrid working (4 days in the office)As part of its growth strategy, we are working with an exciting business to appoint a Finance Director. The Finance Director will report directly to the...
-
Distribution Operations Manager
1 month ago
Birmingham, UK, West Midlands, United Kingdom Signet Jewelers Full timeThis is an exciting opportunity to become our Distribution Centre Operations Manager. This role isn’t traditional logistics, and this warehouse is no exception. You’ll have an important part to play planning, managing all aspects of our DC Functions, delivering operational excellence ensuring compliance and KPI’s are met.The role will be ideal to...
-
Operational Risk Manager
3 weeks ago
Birmingham, UK, West Midlands, United Kingdom InterQuest Group Full timeJoin Our Team as Head of Operational Risk! Are you a seasoned risk management professional ready to lead a dynamic Operational Risk team? We’re hiring a Head of Operational Risk to support our clients Chief Risk Officer in overseeing and enhancing the Second Line of Defence for a well-respected financial institution. This is the perfect role for a Senior...
-
Information Technology Operations Manager
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom Sharp UK Full timeInformation Technology Operations Manager Are you passionate about IT operations, consultancy, and team leadership? Do you excel in delivering high-quality technical solutions while optimizing the efficiency of IT systems and processes? If so, we have an exciting opportunity for you!Key Responsibilities:Lead & Develop: Oversee the operations of our regional...
-
Operations and Commercial Manager
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom Ian Williams Ltd Full timeAn Operations and Commercial Manager at Ian Williams is passionate and people focussed, with demonstrable commercial and operational aptitude. We are delighted to continue our successful long term contract with our housing client, based in Birmingham, within our Response Maintenance business, and we require a true people leader.To be successful in the role,...
-
Executive Assistant
1 month ago
Dudley, UK, West Midlands, United Kingdom Morgan Ryder Full timeExecutive Assistant Salary: £30,000 (Basic) + Bonus, Pension, Generous Holiday Allowance Location: Dudley (Office-Based)An exciting opportunity has arisen for a highly organized and proactive Executive Assistant to join a dynamic and supportive leadership team. This role offers the chance to work closely with senior executives, providing high-level...
-
General Manager
6 months ago
Dudley, West Midlands, United Kingdom David Lloyd Clubs Careers Full timeWould you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a...
-
IBSS Product Business Analyst
6 days ago
Dudley, UK, West Midlands, United Kingdom ICONICS UK Full timeRole SummaryThis role is directly linked to the ICONICS product ‘IBSS’ (Intelligent Building Software Stack), a cloud-based software-as-a-service offering, providing workplace and office experience, operational optimisation and data insights. Its development and release to clients is common code based, and cadence of 3-4 major releases per annum.Working...
-
Financial Accountant
3 weeks ago
Dudley, UK, West Midlands, United Kingdom Pertemps Network Group Full timeWe are recruiting a Financial Accountant to join a family business who are located in Kingswinford. We have a 75m turnover and we operate nationally within the UK.This is an outstanding opportunity for someone to establish themselves in. Due to our strategic growth and service diversification, the company is now looking to hire a Financial Controller to take...
-
Charity Operations Manager
6 days ago
Coventry, UK, West Midlands, United Kingdom Citizens Advice Coventry Full timePrincipal Tasks and ResponsibilitiesService leadership and managementManage and develop, through, and with Project Managers to ensure quality, access and consistency throughout the service.Carry out annual service improvement review, subsequent plan and implementationIdentify gaps and develop advice services in line with the Business Plan.Take responsibility...
-
Mechanical Piping Engineer
6 days ago
Dudley, UK, West Midlands, United Kingdom LISEGA LTD Full timeRole: Mechanical EngineerCompany: Lisega Ltd.Location: West Midlands, UKEmployment Type: PermanentBackgroundThe Lisega group of companies is the world’s leading specialist for industrial pipe support systems. With tens of thousands of items, the Lisega product range is the world’s most comprehensive modular pipe support programme, offering technical...
-
Operations Director
3 weeks ago
Wednesbury, UK, West Midlands, United Kingdom Midas Full timeROLE: Operations Director SALARY: Up to £70,000 plus 30% bonus LOCATION: Wednesbury (office based) THE COMPANY: We are currently working with a supplier and manufacturer of electrical consumables, based in Wednesbury, who are looking to recruit an experienced Operations Director to oversee their Warehouse, Quality Control and Prefabrication teams....
-
Director of Operations
3 weeks ago
Coventry, UK, West Midlands, United Kingdom Speciality Fibres and Materials Ltd Full timeDirector of OperationsLocation: Coventry, CV3 2RQSalary: Competitive, DOE + BenefitsContract: Permanent, full timeDirector of Operations - Benefits:• Competitive salary• Contributory pension scheme• Life cover• Incapacity benefits• Cash Back Medical SchemeAbout the Company:We are an innovative medical devices manufacturer of advanced wound care...
-
Director of Operations
2 months ago
Wednesbury, UK, West Midlands, United Kingdom Quarsh | B Corp Certified Full timeOur client is a global leader in its field, with a keen focus on sustainability. The Birmingham site is one of its flagship operations, with a long, strong track record in providing services to a range of customers, including some of the biggest brands in food, healthcare and hospitality. With a strong management team in place, it now seeks to strengthen its...
-
People Support Operations Manager
1 month ago
Birmingham, UK, West Midlands, United Kingdom Mitie Full timeWe are looking for a proactive and experienced HR Shared Service Manager / People Support Operations Manager to lead a team of People Support Specialists, ensuring the delivery of effective HR services across Mitie and through our outsourced provider. The role involves partnering with the business to drive projects, enhance service levels, and maintain...
-
Finance Operations Controller
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom Gleeson Recruitment Group Full timeGleeson Recruitment Group are pleased to exclusively share this Finance Operations Controller role with a market-leading, reputable organisation based in Birmingham. This is a fantastic opportunity to shape the financial strategy, oversee critical compliance processes, and drive process improvements within a dynamic, forward-thinking environment.Key...