Operations and Commercial Manager

3 days ago


Birmingham UK, West Midlands, United Kingdom Ian Williams Ltd Full time

An Operations and Commercial Manager at Ian Williams is passionate and people focussed, with demonstrable commercial and operational aptitude. We are delighted to continue our successful long term contract with our housing client, based in Birmingham, within our Response Maintenance business, and we require a true people leader.


To be successful in the role, you will have a passion for people. Working in a reactive environment, you make things happen, ensuring your team are engaged, focused, and feel valued so your business maintains a strong and positive reputation due to the successful delivery of our essential repairs’ services, to our housing clients’ residents.


This opportunity would suit someone with strong commercial and operational acumen, who ideally comes from a Response/ Maintenance background and someone who is unwavering in their commitment to building a collaborative and customer centric relationship with their client.

Benefits:


  • Be part of our annual company profit share scheme (achieved 12% in last FY)
  • Private mileage scheme and fuel card
  • Let us help you prepare for your future with an enhanced employer pension contribution of up to 10% OR part pay into a savings scheme
  • Life, Medical and Permanent Health Insurance
  • Annual leave, plus bank holidays with the option to buy or sell
  • We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered
  • Access to an employee assistance program to support employee’s health and wellbeing, and free financial and legal advice.


As Operations and Commercial Manager, you will:


Have full responsibility and accountability for the success of your business, including motivating and supporting your team, managing, and presenting the commercials of your business, and building and maintaining a trusting and collaborative client relationship, long-term. This includes,


  • Having accountability for the business budget and P&L, working with your commercial team, to ensure you achieve profit, while maintaining a strong relationship with your client
  • Developing and nurturing your team, leading by example with your behaviours, and identifying talent and drawing on individuals’ skills that will benefit and strengthen the business
  • Leading through your operational teams. You will have a direct labour workforce of Forepersons, Multi trade and Electricians led by your Contract Manager and a Site Manager, all working to drive high levels of productivity and to ensure that work is delivered to a high quality that is in line with KPIs
  • Having exceptional communication, enabling you to secure and maintain yours and Ian Williams’ client relationship. You will lead by example to deliver a high-quality service to secure extended business, long term
  • You will have the tenacity and drive to succeed the targets and expectations of your business to ensure it is always delivering in terms of safety, quality, and time, in a reactive maintenance/ voids environment.


What will you bring as Operations and Commercial Manager?


  • Significant leadership experience in a similar role, ideally obtained from within a responsive/ maintenance contracting environment. However, we are open to considering other transferrable backgrounds from the housing sector or from within a business that provides services that are high volume in nature, with customer satisfaction at the heart of what you do
  • Demonstrable experience of being passionate about your people, engaging, empowering and developing your team, bringing them on your journey
  • Experience in contributing to business/operational plans and profit and loss reporting of budgets up to £5 million
  • Experience of developing exceptional client relationships through understanding of contract expectations, including KPIs and SLAs, delivering to a consistent high level, and managing any disputes effectively


Additional benefits:


  • Annual pay reviews
  • Enhanced maternity/ paternity pay
  • Training and development opportunities
  • Trade discounts from our preferred suppliers for you and your friends and family
  • Specsavers vouchers
  • For information on all other additional benefits, please visit our website.


About Ian Williams Ltd:


Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.


  • Commercial Manager

    3 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Arguile Search Full time

    Job Title: Commercial ManagerLocation: Hybrid (Travel to Birmingham)Salary: Up to £70,000 base + car allowance + 20% bonusAbout the Role:We are seeking an experienced Commercial Manager with a strong background in facilities management or outsourcing to join one of the biggest names in outsourcing. Our client has a significant PFI contract within the...

  • Commercial Analyst

    2 months ago


    Birmingham, UK, West Midlands, United Kingdom Movement8 Full time

    Commercial AnalystAbout the Role:Are you an experienced Commercial Analyst, with Advanced Excel skills, and a background in driving successful financial outcomes through data analysis?We're looking for a Commercial (Finance) Analyst to join a key department of one of our partners to deliver reports across various projects, including Pricing, Revenue...

  • Commercial Lawyer

    2 months ago


    Birmingham, UK, West Midlands, United Kingdom Career Legal Full time

    Role: Senior Commercial LawyerLocation: Glasgow/BirminghamTeam: Group Commercial Legal Services TeamAn exciting opportunity has arisen for a Senior Commercial Lawyer to join a Top 20 international firm. This role is positioned within the firm's Governance and Strategic Growth team, offering senior-level commercial contracting support and involvement in...


  • Birmingham, UK, West Midlands, United Kingdom Aston Charles Ltd Full time

    Commercial Underwriter (Highly Prestigious Insurer) Generous salary plus lucrative 25% bonus & benefitsJH-3136SWThis company is arguably the most exciting insurer in the market right now. We are delighted to be partnering with this world-leading organisation, that as a result of impressive growth, is seeking a Commercial Underwriter.Our client operates in...

  • Commercial Manager

    1 month ago


    Birmingham, UK, West Midlands, United Kingdom Contract Scotland Full time

    Interviews in Scotland/the UK & Ireland in November - plus interviews online, where required.Why Canada?No.5 - Ranked as the 5th best country in the world for 'Quality of Life'.8.5% - Expected year on year growth in construction. High demand for construction professionals.Universal healthcare - Unlike the USA.Good education - 92% of adults complete...

  • Store Manager

    7 days ago


    Birmingham, UK, West Midlands, United Kingdom Quest Search and Selection Full time

    RELOCATION OPPORTUNITY - Quest Search & Selection are currently working for one of the largest commercial employers within retail in The Channel Islands. They are keen to speak to candidates that are open to relocation for a career opportunity to run one of their key supermarket stores on the island of Jersey.This business has seen YOY growth within their...


  • Birmingham, UK, West Midlands, United Kingdom Eton Bridge Partners Ltd Full time

    Eton Bridge Partners are exclusively partnered with a well-established Logistics business to appoint a Head of Commercial Finance based in their Birmingham office (2/3 days a week). This role reports directly into the CFO.The Head of Commercial Finance will lead and drive the financial performance of the organisation. The ideal candidate will provide expert...


  • Birmingham, UK, West Midlands, United Kingdom Signet Jewelers Full time

    This is an exciting opportunity to become our Distribution Centre Operations Manager. This role isn’t traditional logistics, and this warehouse is no exception. You’ll have an important part to play planning, managing all aspects of our DC Functions, delivering operational excellence ensuring compliance and KPI’s are met.The role will be ideal to...


  • Birmingham, UK, West Midlands, United Kingdom InterQuest Group Full time

    Join Our Team as Head of Operational Risk! Are you a seasoned risk management professional ready to lead a dynamic Operational Risk team? We’re hiring a Head of Operational Risk to support our clients Chief Risk Officer in overseeing and enhancing the Second Line of Defence for a well-respected financial institution. This is the perfect role for a Senior...

  • Commercial Manager

    2 months ago


    Birmingham, UK, West Midlands, United Kingdom Bigblue Full time

    Position: Pre-Contract Manager• Leading & Award Winning Regional D&B Fit Out Company• Work on premier Cat A + B Office Fit Out Projects• Growth & Career Progression OpportunitiesSalary: Up to/Circa £90kAbout the CompanyOur client is an industry leading provider of integrated workplace solutions, specializing in office design and build and furniture....

  • Account Manager

    7 days ago


    Birmingham, UK, West Midlands, United Kingdom Medlock Partners Full time

    Account ManagerPermanentFull Time role, Hybrid 2/3 days on siteFlexible working hoursSalary up to £45k per annumBased in BirminghamMedlock Partners are partnering with a global food and sports nutrition business based in Birmingham, who are looking for an account manager to support their North American operations. The successful person will have previous...

  • Operations Manager

    1 month ago


    Birmingham, West Midlands, United Kingdom Sue Prince Resourcing Full time

    The PropertyAn international hotel company is seeking an Operations Manager for their busy hotel in Birmingham4-star hotelOver 200 bedroomsMeeting & Event SpaceRestaurantLeisure Club and Business CenterBenefits you will receive as an Operations Manager28 holiday days inc. bank holidaysHealthcare benefitsPensionGroup discountsSupport & Development for youThe...

  • Operations Manager

    3 days ago


    Wednesbury, UK, West Midlands, United Kingdom Midas Full time

    ROLE: Operations Director SALARY: Up to £70,000 plus 30% bonus LOCATION: Wednesbury (office based) THE COMPANY: We are currently working with a supplier and manufacturer of electrical consumables, based in Wednesbury, who are looking to recruit an experienced Operations Director to oversee their Warehouse, Quality Control and Prefabrication...


  • Wednesbury, UK, West Midlands, United Kingdom Pearson Whiffin Recruitment Full time

    Commercial and Contracts Manager Wednesbury or Ashby £75,000 DOE + Bonus Monday – Thursday 8.30 – 5.00pm and Friday 8.30 – 4.00pmHybrid role (Driving license required) This is a great opportunity for a commercially minded Contracts Manager with a background in Manufacturing to work for a large, yet growing company with multiple sites across the UK....

  • Account Director

    4 months ago


    Birmingham, UK, West Midlands, United Kingdom Jones and Palmer Full time

    Role Overview:This role encompasses overall accountability for a portfolio of clients, from pitching new business, agreeing on the scope of work undertaken and commercial negotiation to invoicing. The Account Director will need to develop exceptional relationships with internal colleagues as well as external clients.Where this role differs from the norm;The...


  • Wednesbury, UK, West Midlands, United Kingdom Quarsh | B Corp Certified Full time

    Our client is a global leader in its field, with a keen focus on sustainability. The Birmingham site is one of its flagship operations, with a long, strong track record in providing services to a range of customers, including some of the biggest brands in food, healthcare and hospitality. With a strong management team in place, it now seeks to strengthen its...

  • Account Manager

    2 months ago


    Birmingham, UK, West Midlands, United Kingdom EnterecLtd Full time

    Supporting the branch to achieve budgeted & non-financial targetsDeveloping existing relationships within the client baseCreating & maximising new business opportunities & negotiating the best commercial terms to add to the profitability of the branchSupport in all branch client accounts & ensuring service levels are reviewed, managed & improvements are put...


  • Birmingham, UK, West Midlands, United Kingdom GRS - Global Recruitment Solutions Full time

    Your RoleAs a key member of the UK Sea Logistics Leadership Team, you will be responsible for developing and managing the UK Reefer Sea Logistics strategy across a wide range of industries. Acting as the subject matter expert, you will oversee all aspects of Reefer and Healthcare Sea Logistics, ensuring deep market knowledge and expertise in these areas. You...

  • Engineering Manager

    1 month ago


    Birmingham, UK, West Midlands, United Kingdom albedis Full time

    Our client Carlo Salvi, an international company specializing and leading in metalforming machinery, is seeking an ENGINEERING MANAGER / COUNTRY MANAGER for the local business unit. This is an exciting opportunity for an experienced, sales-oriented professional who is a confident decision-maker with the technical skills to roll up their sleeves and get...

  • Project Manager

    3 days ago


    Birmingham, UK, West Midlands, United Kingdom Jones and Palmer Full time

    Role Overview:At Jones and Palmer, the Project Manager stands as the pivotal force driving the success of our corporate storytelling and communication projects. This role demands an ability to oversee and direct the intricate dynamics of project management.This includes:Strategic Oversight: As the Project Manager, you will be ensuring the seamless delivery...