Operations Manager

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

We are looking for an experienced Senior Property Manager or Operations Manager with a strong background in residential block management who can demonstrate management of large & complex sites.

If you're looking to join a dynamic, supportive company that truly values its employees and invests in both their development and innovative technology, this could be the perfect opportunity for you.

You’re passionate about delivering exceptional customer service and leading your team to consistently achieve high standards of service excellence.

With a keen eye for detail, particularly in compliance and building safety, you’ll take the lead on maintaining large, complex sites.

You thrive in a collaborative, supportive environment and find great satisfaction in helping your team grow and succeed.

And what will you be doing?

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• Responsibility for the provision of an industry-leading property management service to all developments within your region in compliance with TPI and the RICS code of practice and Company policy
• To develop and maintain excellent relationships with Clients and Customers, providing accurate and timely reporting
• Providing excellent customer service by ensuring all client and resident enquiries are responded to quickly and professionally, taking ownership of complex issues where necessary to avoid escalation
• Ownership for the accurate provision of service charge budgets and reserve provision across your region, ensuring compliance with the lease
• Overseeing all reactive and planned maintenance across your region, guiding, and supporting your team to deal with complex Section 20 consultations and major works in compliance with applicable legislation, guidance, and regulations
• Maintaining strong relationships with internal and external stakeholders for the benefit of the Client and Company
• Leading, mentoring, and guiding a team of Property Managers, developing each team member’s skills and knowledge
• Taking a proactive approach to the management of all aspects of health, safety, and compliance
• Taking ownership of client relationship management on all sites within your region
• Providing all services in accordance with our Centrick Customer Service Charter
• Attending and actively participating in Senior Leadership and Operational team meetings, providing suggestions, and taking responsibility for service improvements
• Maintaining a strong technical knowledge of all applicable legislation, regulation, guidance, and best practice
• Maintaining and promoting successful working relationships across the Company and with external service providers
• Support in the remediation of buildings on the portfolio working with the Property Manager and Building Safety Team.

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: We all know how important health is, and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
• Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you.
• Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid-week Nando’s, a shopping spree or health-focused rewards It’s your choice how you spend your monthly perks.
• Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer an enhanced pension scheme with a 5% match after a year, helping you secure your future.
• Socials: Enjoy our calendar of events, which include lunches, activities and meet-ups with all our teams (we're quite big now and spread across the nation). These gatherings are a fantastic opportunity for everyone to catch up, socialize, and build connections within the business.
• Celebrate Your Day: Take an extra day off on us for your birthday Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave.
• Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service.
• Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills.
• Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions. Additionally, we've created a dedicated space called the Zen Den where you can take a break, pray or just have time to regroup.
• Giving Back: We believe in community and giving back. Enjoy one CSR day for charity, allowing you to make a difference in a cause you care about.

Other organisations may call this role Senior Property Manager, Operations Manager, Regional Site Manager, Operations Director, Client Relationship Manager, Services Manager, Regional Operations Manager, or Regional Area Manager.

At Centrick, inclusivity and diversity aren't just words to us—they're the core of who we are We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.

We are all unique and we want to help you shine during the interview process. If there’s anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self

So, if you’re keen to learn more about this role and to further your career as an Operations Manager, please click apply now.