Reservations Team Leader

4 weeks ago

Central London, London, United Kingdom The Other House Full time

Be part of something extraordinary

Welcome to The Other House, an unparalleled Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.

Picture exquisitely designed club flats, vibrant public spaces offering an informal street café and destination cocktail bar with access to an exclusive club with private lounges, a top-tier gym, spa, and wellness facilities. Whether you're staying for a day, a week, a month, or longer, The Other House promises to be somewhere you can unwind, work, or socialise at your leisure.

Embodying the finest of British design and committed to sustainability and cutting-edge technology, The Other House isn't just a concept; it's a lifestyle embraced in every detailproviding experiences to remember. With our innovative app, residents can enjoy seamless control over the way they run their life from automated check-in to monitoring energy usage, ensuring convenience and elevated living.

As we expand from our acclaimed South Kensington property to Covent Garden and beyond, we invite you to join our team in rewriting the rulebook on hospitality. At The Other House, every day presents an opportunity to craft extraordinary experiences for residents and colleagues alike.

Role: Reservations Team Leader

The Other House are looking for a dynamic and energetic Reservations Team Leader who has a passion for delivering impeccable experiences to clients, guests, members and residents. This individual needs to have a strong background in reservations at a hotel or a central reservations office preferably experience in both - with a passion for creating memorable moments through flawless attention to detail and personalised resident/member service. The Other House are looking for an individual who effectively will deliver entrepreneurial yet personal sales service with a strong focus on sustainability and cutting-edge technology. For us, there is inside the box, there is outside the box and then there are our OtherHouseMates passionate, self-driven and completely comfortable with pushing the boundaries.

About you - We are looking for someone who has:

  • Strong leadership abilities and organisational skills
  • Entrepreneurial personality, thinking outside of the box, able to drive change and look for operational efficiencies/synergies across the House
  • Previous experience in a Front of House role
  • Creative spark that will leave a lasting impression
  • Flair for intuitive service
  • Excellent command of English both verbal and written
  • Positive, engaging personality
  • Good interpersonal skills
  • Strong task and time management abilities
  • The right to work in UK

The key responsibilities of the role are:

Management and Leadership

  • Overall responsibility for the management of the Reservations Team whilst on duty and in the absence of the Reservations Manager
  • Guiding, leading and involving direct reports.
  • Maintain close working relationships between Reservations, revenue and other key departments such as Sales, Events and Front Office.
  • Ensure that there is clear and consistent communication between these departments with specific emphasis at senior level so that each department have common goals and objectives.

Sales Management, Financial Awareness and Reporting

  • Be aware of the business objectives and play a major role in, forecasting and achievement of Club Flat Revenues along with Event Revenues
  • Utilise the booking management systems and tools to ensure that revenue and profit are maximised.
  • Manage availability of Club Flats and Event Space (food and beverage spaces) in PMS/CRS/RMS.
  • Ensure absolute knowledge of the Club Flats in all Other Houses, types, USPs, sizes etc, and ensure that all of the team are able to sell them.
  • Ensure absolute knowledge of the Event offerings at all Other Houses
  • Develop reports to give greater understanding of the rooms and events revenue.
  • Prepare a monthly report on selling / enquiry and conversion activities and effectiveness of actions.
  • Attends regular sales and reservations meetings and presents findings of the monthly report.
  • Measures the pace of bookings, highlights need periods and along with colleagues develops a plan to address it.
  • Understand all Group and Combo options, management and contracting of
  • Reviews and update group rate guidelines with the Revenue Manager. Provide guidance to the team on group pricing
  • Identifies opportunities for the Other House Properties and develops a plan to exploit them.

What is in it for you as an Other Housemate?

  • Working among a team of passionate and caring individuals
  • Industry leading Benefits package which includes Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle to Work Scheme, Nursery Scheme Vouchers
  • The Other House Discounts for food and drink in our Bar and Restaurant when dining
  • The Other House Friends and Family discounted rates when you book an overnight stay.
  • Christmas and Summer Team Parties and social events through the year
  • Healthy and nutritious Staff Meals on shift

The Other House celebrates diversity and fosters an inclusive workplace where all are welcome. We are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, and any other groups that bring unique perspectives to our team. We prioritise mental health and wellbeing andunderstand the importance of accommodating candidates' needs, including any specific requirements during the interview process,ensuring an equitable and supportive recruitment journeyforall


AMRT1_UKCT

  • Room Reservations Team Leader

    1 month ago

    South West London, London, London, United Kingdom Maybourne Hotel Group Full time

    Room Reservations Team LeaderMabourneWe are seeking an exceptionalRoom Reservations Team Leader(Supervisor)to join the Maybourne Reservations team at the Corporate Office.What will you write in your Maybourne story?Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and...

  • Reserving Director Leader

    1 day ago

    London, Greater London, United Kingdom WTW Full time

    OverviewWTW, a global leader in insurance consulting and technology, seeks an experienced Reserving Director Leader to join our UK non-life reserving team. This role offers the opportunity to work with high-profile clients, drive innovation, and contribute to thought leadership initiatives.

  • Reservations Team Leader Position

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Reservations Team LeaderKey ResponsibilitiesManagement and LeadershipGuiding and leading the Reservations Team, ensuring seamless communication between departments.Maintaining close working relationships between Reservations, Revenue, and other key departments.Ensuring clear and consistent communication between departments, with a focus on senior-level...

  • Reservations Team Leader

    3 weeks ago

    London, Greater London, United Kingdom The Columbo Group Full time

    Reservations Manager OpportunityWe're seeking a skilled Reservations Manager to lead our team at The Blues Kitchen, a renowned London venue. This integral role is responsible for generating event bookings, from private dining occasions to larger scale private parties.The successful candidate will become an expert on our reservations policy, menus, and guest...

  • Reservations Team Leader

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe are a Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Our vibrant public spaces offer an informal...

  • Reservations Team Leader

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe are a Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Role OverviewWe are seeking a dynamic and...

  • Reservations Team Leader

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe are a Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Our properties feature exquisitely designed...

  • Senior Reserving Actuary Leader

    6 days ago

    London, Greater London, United Kingdom HFG Full time

    We're excited to partner with a rapidly growing Lloyd's business to find them a Senior Reserving Actuary Leader. This role involves working closely with one of the market's most highly rated Chief Actuaries, making it an excellent opportunity to take ownership of a newly created position and drive significant impact from day one.Key...

  • Reservations Team Leader

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe are a Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Our Residents Club offers exquisitely...

  • Reservations Executive

    2 weeks ago

    Central London, London, United Kingdom Holiday Inn London Oxford Circus Full time

    Following a multi-million-pound refurbishment, we are delighted to introduce The Welbeck Hotel, located in the heart of Marylebone. Previously Holiday Inn London Oxford Circus, The Welbeck Hotel offers an upscale boutique feel to all 164 bedrooms that matches the classic 19th century architecture. The Reservation Executive role at The Welbeck is not just...

  • Reservations Agent

    3 weeks ago

    Central London, London, United Kingdom Rosewood London Full time

    RoleWe are currently looking for aReservations Agentto join our team of associates at Rosewood London. OurReservations Agentsare appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days...

  • Reservation Agent

    3 weeks ago

    Central London, London, United Kingdom Amazonico London Full time

    Want to be part of a global brand with countless opportunities?Amazonico London is on the hunt for aReservation Agentto join the family. Situated in the heart of Mayfair on Berkeley Square, Amazonico encapsulates the spirit of an adventure through the Amazon Riverthe vibrancy, the abundance, the intrigue, and the excitement.Our inspiration is founded in...

  • Hotel Reservations Leader

    2 weeks ago

    London, Greater London, United Kingdom Arora Group Full time

    Company OverviewRadisson Blu Heathrow Hotel & Conference Centre, London is a unique hotel that offers perfect weekend stays, spa breaks, and business travel. The hotel features bedrooms and suites, two restaurants, 42 meeting rooms, and a health club with state-of-the-art Technogym equipment.About the RoleWe are seeking a highly motivated Reservations...

  • Reservations & Events Manager

    4 weeks ago

    Central London, London, United Kingdom Casa Do Frango Full time

    We are seeking a guest-focused, sales-driven Reservations & Events Manager to join our Casa do Frango team.Our people are at the heart of everything we do. At Casa, our teams are made up of friendly, energetic people who are passionate about great food and drinks and creating memorable moments for our guests. We are looking for a Reservations Manager who...

  • Reservations Team Lead

    1 day ago

    London, Greater London, United Kingdom Organic Recruitment Ltd Full time

    About the Role:As a Reservations Team Lead at Organic Recruitment Ltd, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds. This role plays a vital part in delivering exceptional and efficient service and hospitality to our guests and maximising venue occupancy.Main Responsibilities:Daily Reservation...

  • Reservations Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Hotel Indigo Full time

    We are seeking a talented Reservations Manager to support our four London hotels, Mercure London Hyde Park, Mercure London Paddington, Mercure London Kensington, and Hotel Indigo London Paddington.This role is ideal for an energetic and motivated individual who excels in self-organisation, training, and empowering a small reservations team.Key...

  • Central Reservations Coordinator

    3 months ago

    Central London, London, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Central Reservations Coordinator Location: London Salary / Rate of pay: £27,000 p.a.Platinum Recruitment is working in partnership with a popular 4Star hotel in London and we have a fantastic opportunity for a Central Reservations Coordinator to join their team.What's in it for you?Besides the fantastic opportunity to show your talent and develop...

  • Reservations Team Lead

    1 day ago

    London, Greater London, United Kingdom Organic Recruitment Ltd Full time

    Job Title: Reservations Team LeadLocation: West London W2About the Role:We are seeking an experienced reservations manager to lead our reservations team at Organic Recruitment Ltd. As a key member of our hospitality team, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds.Main Responsibilities:Daily...

  • Reservations Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Hawksmoor Careers Full time

    Reservations Team LeadWe're seeking a skilled Reservations Team Lead to oversee our reservations operations.As a seasoned professional in restaurant reservations or a similar role, you'll have a proven track record of managing bookings, coordinating with teams, and delivering exceptional customer service.With your expertise in OpenTable and email systems,...

  • Reservations Team Lead

    3 weeks ago

    London, Greater London, United Kingdom Hotel Indigo Full time

    Reservations ManagerWe are seeking an experienced Reservations Manager to join our Central Reservations Team.As a key member of our team, you will be responsible for managing and motivating a small reservations team, providing exceptional customer service, and ensuring seamless operations.Main Responsibilities:Manage and train the reservations team to...