Reservations Agent
3 weeks ago
We are currently looking for aReservations Agentto join our team of associates at Rosewood London. OurReservations Agentsare appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels profitability.
Key expectations of this role are
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
- Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
- Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile
- Paying exceptional attention to detail by not comprising on quality standards.
- The ability to work in a team and build relationships with the others.
- Being organised and proactive in managing your tasks.
- Good communications skills in order to handle complex guests requests.
- Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us its our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
AMRT1_UKCT
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