Mobile Device Management Specialist
3 weeks ago
This client is one of the world's biggest online subscription-based streaming services, revolutionising the way the world consumes television shows and movies.
Contract: 12 Months
Rate: Flexible depending on experience
Desired Start Date: September 2024
Location: London
Overview: This is an opportunity available for a Mobile Management Specialist to handle corporate mobile orders and provide support. This technician will work closely with N-Tech Operations and Support Specialists to provide world-class support to the workforce. Working with carriers directly and our TEM partner to respond promptly and courteously to employee inquiries, orders, and complaints, ensuring employee satisfaction is always a top priority.
Skill Requirement:
● Excellent Communication, interpersonal, and presentation skills.
● Efficiently handle mobile device orders and maintain accurate records of transactions.
● Communicate effectively both in person and over the phone, demonstrating excellent verbal and written communication skills.
● Work with global mobile carriers in the US, Canada, LATAM, and EMEA such as AT&T, and Verizon to ensure timely delivery of employee requests.
● Excellent knowledge of mobile device purchasing and procurement workflow.
● Ability to manage multiple tasks in a fast paced and time sensitive environment.
● Answer questions via Slack, e-mail, or Zendesk Tickets.
Roles and Responsibilities: Below is a list of responsibilities that the contractor position will require during the length of their contract.
● Serve as the intermediary between the customer and the mobile vendor to ensure a smooth and positive user experience.
● Contact vendors to get the latest lead times, and update the purchase orders with the new dates and any information about delays.
● Ensure that vendor performance issues are addressed quickly and should problems continue, provide analysis of alternatives, making changes when appropriate.
● Excellent knowledge of mobile device purchasing and procurement workflow.
● Extensive knowledge of mobile device set up and support.
Apply Now For consideration
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