Reception Manager

1 week ago

London, UK, United Kingdom Roka Restaurants Full time

We are looking for a passionate and driven Reception Manager to join our team here at ROKA, London. Our Reception Managers are hardworking, dedicated individuals who strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working at a fast pace whilst maintaining ROKA’s high standards. As the new Reception Manager, you will be based in one of our four London locations.


ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in Charlotte street, our London collection has grown to include venues in Mayfair, Canary Wharf and Aldwych. ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolises the atmosphere and (KA), the heat of fire from the Robata. Roka is proud to be part of the Azumi collection.


Life at ROKA

At ROKA, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:


Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do


Main Duties

Your key responsibilities will include:


  • Build a culture where every guest feels recognized and valued, creating experiences that meet their expectations
  • Take charge of guest relationship programs, ensuring every interaction leaves a lasting impression
  • Own the flow of reception shifts, making sure everything runs smoothly
  • Handle calls with warmth and efficiency, ensuring every guest’s needs are met with care
  • Help bring fresh, revenue-boosting ideas to life and support their success with regular feedback


What We Look For

Our ideal candidate embodies our values and the following:


  • A genuine love for culinary experiences & a passion for Japanese cuisine
  • Proven experience as a Reception Manager in a luxury high-volume restaurant
  • A natural team player who is at home working in sync with a large team
  • Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences


Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.


As part of our team, you’ll enjoy:

  • World-Class training, designed to inspire and educate
  • Global opportunities, experience hospitality around the globe with our five incredible brands
  • Family Meals are shared daily
  • Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
  • Staff discount, enjoy exclusive discounts across the Azumi group, worldwide


Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.


Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.

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