Reception Manager
1 week ago
About the Company
This role is assisting on a small reception team in a lovely firm based in Chancery Lane. Commencing as soon as possible as this role is covering maternity leave.
About the Role
Key responsibilities include:
- Ensuring the firm’s reception is present when clients arrive and provides a welcome that makes the firm positively stand out in their minds
- Ensuring that the boardroom and café services are of a similar level, so that users associate the firm with outstanding service
- Effectively managing the Reception/Front of House team so that their high level service standards are met
- Taking ownership of any issues arising and ensuring they are dealt with promptly and appropriately
- Conducting appraisals and performance management of staff including 1-2-1 meetings
- Leading, motivating and inspiring the team; providing guidance and support
- Recruiting and training of receptionists/boardroom co-ordinators
- Answering telephones and routing incoming calls
- Ensuring standards and procedures are kept under review and are aligned with best practices to ensure outstanding delivery of Front of House services
- Producing, operating the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
- Overseeing the firm’s café
- Preparing budgets for boardrooms & the firm’s café
- Preparing a monthly report of boardroom usage for the CEO
- Updating telephone directories for internal use
- Working to update the firm’s 24/7 out of hours answering agents with any changes made at the firm and monitoring their service levels
- Logging deliveries and e-mail notification to facilities /Fee-earners
- Booking boardrooms on the firm’s resource central booking system
- Ordering lunches for clients and internal department meetings
- Ordering boardroom supplies & dealing with suppliers
- Working with BD/Marketing for Event set up
Qualifications
You will need to possess the following:
- Experience within a similar role
- Solid, proven experience of working in a successful leadership/supervisory capacity
- Solid, proven experience in managing teams and performance management matters and appraisals
- Experience in recruiting and training staff
- Previous experience of working in a law firm
- Excellent organisational skills
- Knowledge of Excel spreadsheets for data entry
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