Customer Support Representative

3 weeks ago

Market Harborough UK, Leicestershire, United Kingdom deverellsmith Full time

Job Title: Customer Support Representative

Location: Market Harborough, Leicestershire

Salary: £20,000 to £25,000 depending on experience

Are you passionate about customer service and interested in the property tech industry? My client is an innovative online property auction marketplace and are seeking a dedicated and enthusiastic Customer Support Representative to join their growing team. They operate a tech-first and fully managed online auction service for estate agents, and as they continue to expand, they're looking for someone who can provide top-notch support to their clients and customers.

About the Role:

As a Customer Support Representative, you'll play a critical role in ensuring our client's customers have a seamless experience. You'll be the first point of contact for estate agents and buyers, providing exceptional support across both the tech and fully managed services. This is a front-facing role where your communication skills, proactive approach, and ability to handle multiple tasks will be key.

Key Responsibilities:

  • Provide outstanding customer service to agents and buyers, both over the phone and via email.
  • Prioritise and respond promptly to troubleshooting inquiries from customers.
  • Conduct time-sensitive ID checks on buyers to enable bidding, primarily by phone.
  • Collaborate with the sales team to assist bidders and ensure smooth transactions.
  • Prepare and send out customer contracts on behalf of the sales team.
  • Assist with onboarding and launching new customers, ensuring they have all the tools they need.
  • Record and report technical incidents and solutions accurately.
  • Collect and analyse feedback from agents and buyers to improve customer support.
  • Work closely with the tech team to communicate requests and report on outcomes.
  • Perform post-sale administrative tasks to ensure all aspects of the transaction are completed.
  • Gather testimonials and reviews, sharing insights with the wider team.
  • Guide agents and buyers through our platform, encouraging full utilisation of its features.
  • Prepare guides and case studies to assist agents in using our services effectively.
  • Attend and assist with marketing events as needed.

What We're Looking For:

  • A passion for delivering exceptional customer service.
  • An interest in property and technology is a plus.
  • Ability to prioritise tasks and manage time effectively in a fast-paced environment.
  • Confidence and comfort in making and receiving phone calls.
  • A proven track record of building strong relationships with customers.
  • Highly organised, responsible, and proactive in your work approach.
  • Excellent communication skills, both verbal and written.

Benefits include

  • Access to Vitality Private Health
  • Unlimited annual leave
  • Annual Team Wellbeing days
  • Hybrid working

Why Join Our Client?

Our client prides themselves on fostering a dynamic and supportive work environment where innovation and customer satisfaction are at the heart of everything they do. If you're looking to grow with a forward-thinking company and make a meaningful impact, please submit your CV

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