Banqueting Supervisor

1 week ago

Edinburgh EH, Edinburgh, United Kingdom Glasgow Marriott Hotel Full time

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Join Our Team as a Conference & Banqueting Operations Supervisor


Location: Glasgow Marriott Hotel


Are you an enthusiastic, dynamic, and passionate individual ready to lead a team in the hospitality industry? The Glasgow Marriott Hotel is looking for a Conference & Banqueting Operations Supervisor to join our Conference & Banqueting team. This role is perfect for someone who thrives on responsibility and driving guest satisfaction through excellent service.


About Us: The Glasgow Marriott Hotel is undergoing an exciting refurbishment in 2024, bringing modern comfort and style to the city centre. Located near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow, our hotel offers a vibrant and welcoming environment for both guests and staff.


Why Marriott? At Marriott, you will join a global community and the #1 leader in Hospitality. Be inspired by what's possible, discover your future, and become the best version of yourself. At Marriott Be you.


The impact you'll make.


You will assist management in ensuring staff is working together as a team to ensure optimum service and that guest needs are met. Follow all company and safety and security policies and procedures and ensure uniform and personal appearance standards are adhered to. Welcome and acknowledge all guests, anticipate, and address guests' service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.



What you'll do.


  • Oversee the smooth running of the C&B department (before, during and after service periods) and allocate daily jobs as required.

  • Coach, guide and train all new and current members of staff to enable them to successfully contribute to the team objectives.

  • To ensure that you and the team have a full product knowledge of all menu items, wine and drinks lists and their service.

  • To ensure function areas are set as per client's specifications as per Banquet Event Order.

  • Communicate with guests, other employees, or departments to ensure guest needs are met.

  • To always maintain a high standard of service within C&B Areas.

  • Be responsible for security and safe handling of all equipment used within the department.

  • Be responsible for department daily financial reporting.

  • Maintain safety by adhering to safety policies and be responsible to report accidents immediately. Support all safety programs. Ensure that proper safety instructions are given before operating any equipment. And work in a safe manner always.

  • Deal with any issues that may arise to minimise guest complaints.

This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you'll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces.


Who we are looking for.


We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:


  • Effective communication (verbal, listening, writing) and negotiation skills.

  • Cocktail, Spirits and Wine Knowledge

  • Proactive and reliable

  • Responsible and highly motivated

  • Responsible Service of Alcohol or Personal License Holder Certificated preferred.


Perks you deserve.


  • Explore discounted stays at 9,000 Marriott hotels worldwide

  • £5 / €5 Breakfast when staying in participating European hotels

  • Discounted food & drink in Marriott restaurants and bars

  • Discounts on accommodation for your friends & family

  • Free use of Glasgow Marriott Leisure Club facilities

  • Wellness and Mental Health Programmes

  • Access to curated discounts, rewards, and perks with top brands via our benefits website

  • Free meal during shifts

  • Staff parking during shifts


  • Learning & Development opportunities from entry-level to leadership development

  • Opportunities to grow your career with Marriott (local and internationally)


A little more about us


The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


Apply now to start your journey with Marriott



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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