Night Front Office Graduate

3 weeks ago

North West London, London, United Kingdom The Landmark Hotel London Ltd Full time

Enrich the Journeys of our People and our Guests as our Night Front Office Graduate

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Night Front Office Graduate are:

Salary: £25,500 + service charge

Pension with company contributions

50% discount in all our restaurants and Spa treatments across our properties

Team member and Friends & Family rates across our properties

Complimentary stay after passing probation

Extensive discounts on our benefits platform

Access to private medical insurance

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Support through development plans, apprenticeships and world-class management development programmes to be the best you can be

Bike to work scheme

Recommend a Friend incentive

Uniforms provided and laundered complimentary

Free meals on duty

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more

We are currently looking for a passionate Graduate, to join our Front Office Team on a 12 month fixed-term basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Night Front Office Graduate, your main duties and expectations for the role will include:

Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.

To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.

Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.

Understanding of relevant policies and procedures and how to deal with specific situations.

Cover the main Reception desk throughout the Night (23.00 0700) Assist with the daily night audit, ensure that the night reports are completed for Accounts.

You will be required to work 40 hours per week, on a shift rota.

We are

#20 best company to work for in The Best Companies to Work For List 2023

One of the best hotels in London

A Leading Hotels of the World member

5 red stars

2 rosettes

EarthCheck Bronze Award 2024

If you feel your experience, personality and interest are a match for this Night Front Office Graduate role, we encourage you to apply today. What makes you unique makes us exceptional

All applicants must be legally eligible to work in the UK


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