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Night Front Office Graduate

2 months ago


London, Greater London, United Kingdom The Landmark London Hotel Full time
Job Summary

We are seeking a highly motivated and enthusiastic Graduate to join our Front Office Team as a Night Front Office Graduate. This is a 12-month fixed-term position with an immediate start, offering a unique opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.

Key Responsibilities
  • Maintain and adhere to The Landmark London Standard Operating Procedures in all day-to-day duties.
  • Deliver memorable moments and five-star service to our guests and colleagues.
  • Answer all guest queries in a professional manner, providing information on facilities, services, and hotel features.
  • Acquire knowledge of hotel products and rates, making recommendations to guests to maximize revenue.
  • Understand and apply relevant policies and procedures to handle specific situations.
  • Cover the main Reception desk throughout the night and assist with the daily night audit.
Requirements
  • 40 hours per week, on a shift rota.
  • Ability to work in a team environment and provide excellent customer service.
  • Strong communication and problem-solving skills.
  • Ability to learn and adapt quickly in a fast-paced environment.
About Us

The Landmark London is a 5-star hotel located in the heart of London. We are a member of Leading Hotels of the World and have received numerous awards and accolades for our exceptional service and facilities. We are committed to providing a unique and memorable experience for our guests and colleagues alike.