Night Front Office Graduate

1 month ago

London, Greater London, United Kingdom The Landmark London Full time
Enrich the Journeys of our People and Guests

We are seeking a passionate and dedicated Night Front Office Graduate to join our Front Office Team on a 12-month fixed-term basis. As a key member of our team, you will play a vital role in delivering memorable moments and five-star service to our guests and colleagues.

Main Responsibilities
  • Maintain and adhere to The Landmark London Standard Operating Procedures in all day-to-day duties.
  • Provide exceptional customer service, answering guest queries in a professional manner.
  • Acquire knowledge of hotel products and rates, making recommendations to guests to generate maximum revenue.
  • Understand relevant policies and procedures, dealing with specific situations effectively.
  • Cover the main Reception desk throughout the night, assisting with the daily night audit and ensuring night reports are completed for Accounts.
What We Offer
  • A competitive salary of £25,500 + service charge.
  • Pension with company contributions.
  • 50% discount in all our restaurants and Spa treatments across our properties.
  • Team member and Friends & Family rates across our properties.
  • Complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Interest-free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Uniforms provided and laundered complimentary.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to the business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.
About Us

We are a leading hotel in London, recognized for our exceptional service and commitment to excellence. As a member of our team, you will be part of a diverse and dynamic community, where we value careers and not just jobs.

We are proud to be a #20 best company to work for in The Best Companies to Work For List 2023, a Leading Hotels of the World member, and a 5-red-star hotel with 2 rosettes. We are committed to sustainability, holding an EarthCheck Bronze Award 2024.

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