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Operations Director

2 months ago

Farnborough UK, Hampshire, United Kingdom Fleet Education Services Ltd Full time

Operations Director – Farnborough, Hybrid


Part of the dynamically growing Supporting Education Group, Fleet Education Services is a leading, national provider of supplementary and alternative education specialising in tuition and education management services for councils, schools and other educational establishments across the UK.


Our vision is to ensure every learner we support thrives and can reach their full potential regardless of background, age, or ability. We are an approved Tuition Provider for the Government’s flagship National Tutoring Programme which aims to help disadvantaged children and young people catch up after the impact of Covid in schooling.


We have embarked on an exciting period of change and growth that will allow Fleet Education Services to reach and support even more children and young people in most need of educational support.


The Impact You’ll Make

As our Operations Director, you will play a pivotal role in shaping and executing our delivery strategy, ensuring alignment with our broader business objectives and commitment to educational excellence. Your strategic vision and operational expertise will drive the formulation and implementation of innovative approaches, fostering a results-driven, commercial environment where highly motivated teams thrive. You will be instrumental in enhancing the educator and client experience, leaving a lasting impact on the lives of learners and the communities we serve.


Why Join Us?

  • Strategic Visionary: Formulate, implement, and regularly review the delivery strategy, ensuring alignment with the broader business and SEG strategy.
  • Educator Champion: Own, implement, and regularly review the educator strategy across the operational environment, ensuring an exceptional experience.
  • Client-Centric Approach: Accountable for delivering an outstanding client experience, exceeding expectations.
  • Collaborative Leadership: Support the MD in developing annual, 3-year, and 5-year business plans, fostering a collaborative and forward-thinking environment.
  • Innovative Delivery: Strategic development and operational management of a tutor-focused approach to delivery, aligning service delivery closely with the strategic sales plan.


What You Can Offer?

  • Extensive experience in a leadership position, developing strategic and operational plans for delivery teams (within the education and/or recruitment sectors).
  • Successful operational management and a track record of leading the formulation and delivery of high-quality services and outcomes.
  • Demonstrable record of developing and sustaining a customer-focused culture, leading, motivating, and managing teams to achieve significant improvement and outstanding results at pace.
  • Sound judgment and ability to handle competing priorities and a challenging workload in a pressurised environment.
  • Strong interpersonal and communication skills, including strategic influencing/negotiation skills, with the ability to relate to and communicate effectively with people at all levels.
  • Strong commercial acumen with advanced financial planning/budgeting abilities.


We're also keen on:

  • Educated to degree level or comparable experience within the education and/or recruitment sectors.
  • Management qualification or equivalent preferred.
  • Change management experience and/or knowledge.
  • A strong passion for education and the difference it can make in the world.


Who Are We?

Join a collaborative team passionate about revolutionising education through innovative solutions and services. Experience a dynamic workplace where your ideas are valued, and you contribute to a market-leading position. Embrace a culture that encourages continuous learning, problem-solving, and impactful collaboration.

People are at the heart of everything we do, so we are proud to embrace a culture of inclusion, where every team member is valued, respected, and empowered to contribute their unique skills and talents.


Our Benefits:

  • We work in a hybrid way, with collaboration being one of our values, we’d expect you to regularly be in our Farnborough office to connect with our teams in person, at least three days per week.
  • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
  • Private Medical Insurance once you’ve passed probation.
  • From day 1, free life insurance covering up to x4 your salary.
  • We both add money into your pension pot after 3 months.
  • Get 25% off online learning resources for year 1 to GCSE with EdPlace.
  • Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
  • Learning and development opportunities.
  • Bonus scheme.


By joining Fleet Education Services, part of the Supporting Education Group, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.