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Customer Training Manager

1 month ago

Manchester, Greater Manchester, United Kingdom Mitsubishi Electric Full time

Customer Training Manager:


Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?


Office Location: Trafford Park, Stretford, Manchester M41 7LY - with Hybrid working


About us:


The Mitsubishi Electric Group contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. 'Changes for the Better' represents the way Mitsubishi Electric Group's attitude to 'always strive to achieve something better', as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating 'an even better tomorrow'.


Role summary:


The Customer Training Manager is expected to work with the entire LES group to ensure that all training requirements are captured and considered for the Training departments roadmap. Training KPI’s must be measured and shared with the Leadership Team and must be inline with the organisations goals and objectives. Monthly reports must be produced to provide the Leadership team with clear sight of the teams progress and upcoming activities. The Training Manager must budget for the appropriate Capex spend to include the requirements for training room upgrades and new kit installs that are on the PMD roadmap.


Skills/Responsibilities:

  • Identifying suitable training requirements within the business that enable the organisation to achieve its growth targets and ambitions.
  • Receiving consistently high feedback from customers and internal groups on the quality and delivery of all training programmes.
  • Being recognised both internally and externally for our high calibre training.
  • All processes and procedures for training material and training centres are fully up to date and constantly reviewed.
  • Forming strong relationships with internal teams such as Sales and our support teams such as Facilities and Legal departments.
  • Ensuring that the training department are easy to do business with and offer suitable levels of support across the business.
  • Creating a strategic plan which aligns and supports business growth and in line with Ai25 Strategies.
  • Meeting required deadlines agreed with the business for new training content and bespoke training programmes that have been committed to.Meetin


In return for your commitment, we will offer you some fantastic benefits:


  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
  • Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
  • Pension
  • Life Assurance
  • Group Income Protection Scheme
  • Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
  • Access to Mitsubishi’s very own discount platform
  • Colleague Referral Scheme
  • Holiday Buy
  • Long Service Awards
  • Cycle to Work Scheme
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
  • Employee Assistance Programme including additional services Eldercare & Best Doctors


Equality and Diversity:


As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

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