Customer Success Manager

3 months ago

Manchester, Greater Manchester, United Kingdom Unique X Full time

People Mission

“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”


About the Company

Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated workflow.

We have a truly global reach; our products are used in over 90 different countries around the world making us the leading digital cinema solution provider and our customers include the major Hollywood and independent film studios and the largest cinema operators.

If you’ve ever been to the cinema, chances are Unique X helped put that content and the movie on the screen.


Team and Job Purpose

We work collaboratively to develop our products by encouraging employees to share their ideas. We value each person’s talent and the contributions they bring to the organisation, giving them the motivation and tools to successfully achieve their goals.

As a Customer Success Manager, you'll be the trusted advisor to our clients, crafting enduring relationships that pave the way for our mutual growth. Your role is pivotal in ensuring our clients' voices are heard and their success is paramount, positioning you as the go-to contact for all their needs.


Duties and Responsibilities

  • Manage a portfolio of accounts to achieve long-term success
  • Maintain strong client relationships
  • Develop a comprehensive and deep technical knowledge of our products
  • Act as the point of contact for clients and internal stakeholders
  • Onboard new customers, ensuring a smooth transition from sales to implementation
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities
  • Address customer issues with speed and efficiency
  • Advocate customer needs/issues cross-departmentally
  • Monitor and report on customer satisfaction metrics and KPIs
  • Work closely with Sales, Product, IT and Support teams to ensure a unified customer experience
  • Supporting clients with queries and training requests
  • Identifying and documenting new functionality requests and bug notifications from clients
  • Occasional domestic and international travel
  • Ensure both the company and clients adhere to contract terms


Who we think will be a great fit

The role requires 3 years’ experience in a relevant role and will know how to build rapport and communicate with decision makers, has strong customer service skills, is an excellent and effective team player that can work across teams and take ownership of actions, has a proactive approach to improving the quality of service we provide and is able to work under pressure within a fast paced environment, remaining calm and focused then we encourage you to apply for this position.


Essential Skills

  • Minimum 3 years’ work experience as a Customer Success Manager in the advertising technology field
  • Strong understanding of advertising technologies
  • Quick learner with the ability to learn and adapt to new software
  • Friendly and professional with exemplary written and oral English skills
  • Strong documentation skills, including being able to draft user guides and sales presentations
  • Clear and patient training skills
  • Accomplished presenter
  • An analytical and logical ability to understand our client internal workflows to help ensure they get the best out of our products
  • Clear DBS (willingness to undertake, paid by the company)


Desirable Skills

  • Any IT background or software development experience a plus
  • Additional languages or experience of working with overseas clients and other cultures would be advantageous


We offer exciting benefits such as:

  • Looking to take a certification course or embark on a learning activity? We will support you where we can
  • 20 days annual leave increasing to 24 days based on length of service
  • A day off to celebrate your birthday
  • Meet and have fun with your colleagues at team events
  • Hybrid working to support your working preferences
  • Is your hometown too small for you? You have the opportunity to work from another location
  • Want to work with your friends or the techie people you know? We have a referral program to help you with that


As a company, we are required to complete criminal record checks on our employees e.g. DBS (Disclosure Barring Service or relevant check-in our other locations e.g. Lithuania/USA)

  • Customer Success Manager

    7 days ago

    Manchester,, Greater Manchester, United Kingdom Unique X Full time

    People Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the CompanyUnique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...

  • Customer Success Manager

    3 weeks ago

    Manchester, UK, Greater Manchester, United Kingdom Giraffe360 Full time

    Job: Customer Success Manager (UK)Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission StructureLocation: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats)Hours: 40 hours per weekDue to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester. As a...

  • Technical Support Engineer

    7 days ago

    Manchester, UK, Greater Manchester, United Kingdom Homely Full time

    Job descriptionJoin Our Team as a Customer Success Manager! Are you passionate about building strong relationships and driving business success? We are seeking a dedicated Customer Success Manager to be the primary point of contact for our installer partners.About HomelyAt Homely, we’re dedicated to shaping a zero-carbon future with our innovative...

  • Garment Technologist

    4 weeks ago

    Manchester,, Greater Manchester, United Kingdom Success Talent Full time

    Garment Technologist – Menswear (Multi Product)£25-30KManchesterA growing menswear brand based in Manchester require a Garment Technologist to join their creative team in supporting the garment tech process.You will work closely with the design and marketing teams and communicate with overseas factories ensuring all work is approved and production runs...

  • Customer Service Specialist

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Be Part of Our Dynamic Retail Team in ManchesterWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Manchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet...

  • Customer Service Specialist

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Be Part of Our Dynamic Retail Team in ManchesterWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Manchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet...

  • Customer Service Representative

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Manchester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Manchester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Advisor

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Manchester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Advisor

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Manchester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Optimization Analyst

    4 weeks ago

    Manchester,, Greater Manchester, United Kingdom Hard Rock Digital Full time

    What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...

  • Customer Relationship Management Manager

    2 months ago

    Manchester,, Greater Manchester, United Kingdom Forward Role Recruitment Full time

    CRM ManagerUp to £60kManchester (onsite free parking)Working onsite full time - flexible start and end timesForward Role are working with an established, high growth, luxury home interior business to recruit a CRM Manager to oversee the CRM and comms strategy.The business is made up of 4 market leading brands that are all growing at a rapid rate.This is an...

  • Customer Service Representative

    3 weeks ago

    Manchester,, Greater Manchester, United Kingdom eTeam Full time

    Title: Customer Service Representative/Greenlight ExpertPeriod: 16/09/2024 to 16/12/2024Work Location: ManchesterDescription: Uber is looking for brand new Uber Experts to help build our Uber Greenlight hub, our in-person location for Uber drivers! WHO YOU ARE We are looking to build a team of rock stars. We need people with strong communication and...

  • Customer Support Specialist

    2 weeks ago

    Manchester,, Greater Manchester, United Kingdom Harrington Starr Full time

    Customer Support Financial Services £30,000 + bonus + benefits ManchesterThis is a unique opportunity to join a scaling fintech and help define the customer support strategy and processes.You will use your previous experience of working in a customer support role, specifically having used Hubspot and a Chatbot technology, to help define the processes and...

  • French Speaking Operations

    2 months ago

    Manchester,, Greater Manchester, United Kingdom idpp Full time

    French Speaking Operations & Customer Retentions Manager£45,000.00 per annum. Hybrid (2 days in the office, fully paid monthly travel to France)A creative content organisation is seeking a highly organised, confident and outgoing individual to join their team as a French Speaking Operations Customer & Retentions Manager. In this role, you'll play a...

  • Client Relationship Manager

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a highly skilled and experienced Account Manager to join our team at beBee Professionals in Manchester. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key...

  • Sales Account Manager

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Manchester. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and execute...

  • Client Relationship Manager

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a highly skilled and experienced Account Manager to join our team at beBee Professionals in Manchester. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key...

  • Sales Account Manager

    2 days ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Manchester. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and execute...

  • Technical Manager

    2 months ago

    Manchester,, Greater Manchester, United Kingdom Scantec Recruitment Full time

    A leading and expanding FMCG Food Manufacturer based South Manchester is currently recruiting for a Technical Manager to join their team. The Technical Manager will lead a team through a growth and investment period and be responsible for ensuring the successful management of the Quality and Technical function including food safety, legal compliance,...