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Customer Support Manager

4 months ago

Greater Manchester UK, Greater Manchester, United Kingdom MRJ Recruitment Full time

Are you an experienced Customer Support Manager that likes the sound of working at a new & exciting start-up that’s disrupting their industry in both the UK and USA?


Our client, a rising star in the B2C marketplace industry is looking for a someone to own the entirely new customer Support function they’re building out from top to bottom - If you’re a personable leader with a knack for customer support - we’d love to hear from you


Salary: TBC

Location: Manchester City Centre (Hybrid)


Be the first hire This is your chance to become the main thought leader, shaping the financial future of a dynamic company with full support from the top.


Here’s what you’ll be doing:


  • Focus on tech solutions This role will involve building out an automated customer support system that lets customers solve problems themselves, saving everyone time.
  • Be the customer's voice You’ll share customer feedback to improve the brand’s app so it’s fit for purpose
  • Numbers matter Work against agreed KPIs and report on progress to seniors
  • Grow the team You’ll be responsible for building and leading a team of amazing support specialists.


Do you have the vision, the skills, and the passion to take charge?


Customer Support Manager – Core skills needed:


  • Experience in managing customer support teams
  • Firm background setting solving customer issues in a calm and reasonable manner
  • Full working knowledge of support software tools (Zendesk, Help Scout, Intercom etc.)
  • Passionate and enthusiastic working that love a start-up environment and are ready to take ownership.
  • Proven ability to design and implement customer support systems from the ground up.
  • Experience using data to analyse performance and achieve challenging service level agreements (SLAs).


Next Steps:

Please note, with the brand's offices being based in city centre Manchester, applicants need to be UK-based, able to commute to a city centre location and without visa/sponsorship requirements

If you’re interested, apply now and we’ll be in touch