Customer Relations Coordinator
2 months ago
What you will do
At ADT Security, we’re dedicated to safeguarding homes and businesses while providing exceptional customer support. Join our vibrant team in Manchester and play a key role in delivering outstanding customer service as a Customer Relations Coordinator.
As a Customer Relations Coordinator, you’ll be at the forefront of resolving customer concerns with precision and care. You’ll manage the entire lifecycle of customer complaints, ensuring every issue is addressed promptly and thoroughly, while maintaining high levels of customer satisfaction. This role is crucial in fostering strong relationships with our customers and collaborating with various internal departments.
What we offer
- Competitive salary
- Paid holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, discount on Johnson Controls security products
- Extensive product and on the job/cross training opportunities with outstanding resources available
- Encouraging and collaborative team environment
- Career development through various career ladders including Customer Service
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
- Training on our company values
How you will do it
- Investigate and Resolve: Conduct thorough investigations into customer complaints, from initial receipt through to resolution, ensuring all processes are followed and customer satisfaction is achieved.
- Build Relationships: Develop and maintain strong relationships with customers and internal teams, facilitating effective communication and collaboration.
- Document and Report: Keep detailed records of customer interactions, and provide regular reports on findings and resolutions.
- Prioritise and Manage: Effectively manage your time and prioritise tasks to meet goals and deadlines, ensuring efficiency and high-quality service.
What we are looking for
Required:
- Communication Skills: Exceptional verbal and written communication skills, with the ability to handle inquiries over the phone and via email.
- Time Management: Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
- Experience: Previous experience in a similar role or customer service environment is preferred.
- Attention to Detail: A keen eye for detail and a commitment to accuracy in documenting and reporting.
Ready to Make an Impact? If you’re passionate about providing outstanding customer service and are excited to contribute to a dynamic team, we’d love to hear from you. Apply today and help us continue delivering peace of mind to our customers
#LI-JB3
#LI-Onsite
-
Customs Coordinator
4 weeks ago
Manchester, UK, Greater Manchester, United Kingdom Gleeson Recruitment Group Full timeGleeson has been partnered with a Global business looking for a Custom Coordinator. This Opportunity is best suited to a Freight professional looking to join a Growing Global business full of opportunities of growthJob Title: Custom CoordinatorLocations: ManchesterKey Responsibilities:Coordinate import and export activities for the site, ensuring compliance...
-
Customer Success Specialist
2 weeks ago
Manchester, UK, Greater Manchester, United Kingdom psd group Full timeCustomer Success Specialist Summary Location: Manchester AirportDay Rate: Negotiable (INSIDE IR35)Duration: 6 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.They are...
-
Customer Service Planner
3 months ago
Manchester, UK, Greater Manchester, United Kingdom Johnson Controls International Full timeWhat you will do The Customer Service Coordinator will support the installation team by planning and tracking installations and optimizing the utilization of available labour resource. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of...
-
Recruitment Coordinator
1 month ago
Manchester, UK, Greater Manchester, United Kingdom HAYS Full timeRecruitment Co-ordinator -HaysManchester- Maternity CoverAbout Hays:At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endlessWith over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce...
-
Customer Service Planner
2 months ago
Manchester, UK, Greater Manchester, United Kingdom Johnson Controls International Full timeWhat You Will DoAs a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum. What We OfferCompetitive salaryPaid holidays + Bank...
-
Import Customer Success Manager
3 weeks ago
Manchester, UK, Greater Manchester, United Kingdom Ligentia Full timeDue to internal progression we have an opening to join our growing Import team in Manchester. This crucial role involves coordinating the movement of import ocean shipments from beginning to end, including customs clearances support and deliveries. You will also be responsible for developing strong relationships with our customers, ensuring their needs are...
-
Operations Coordinator
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £45,000 - £65,000beBee Professionals seeks an Operations Coordinator to manage our project teams. This role involves overseeing diverse projects across multiple departments and ensuring timely and successful delivery.Key Responsibilities:Develop and implement project plans, ensuring timely and within-budget delivery.Coordinate internal resources and third-party vendors to...
-
Personal Care Coordinator
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £25,000beBee Professionals is seeking a compassionate Personal Care Coordinator to join our team in Manchester. As a Personal Care Coordinator, you will be responsible for coordinating and delivering high-quality personal care services to our clients.Key Responsibilities:Assist clients with daily personal tasks, such as bathing, dressing, and eating.Help in the...
-
Operations Coordinator
3 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £45,000 - £65,000beBee Professionals is seeking a skilled Operations Coordinator to oversee and guide project teams. The ideal candidate will manage diverse projects across multiple departments and ensure timely and successful delivery.Key Responsibilities:Plan, execute, and close projects according to strict deadlines and within budget.Coordinate internal resources and...
-
Procurement Coordinator
1 week ago
Manchester,, Greater Manchester, United Kingdom Milk Full timeMilk is a leading brand and design engagement company dedicated to creating impactful experiences for our clients through innovative design and expertly sourced materials. We are looking for a Procurement Coordinator to support the Procurement & Logistics Director in managing the end-to-end procurement process, ensuring the timely and cost-effective sourcing...
-
Customer Service Executive
1 week ago
Trafford Park, UK, Manchester, United Kingdom Noux Talent Full timeCustomer Service Executive - Trafford, ManchesterSalary; £23,500 + OTE (£29k)Are you ready to take your customer service skills to the next level?We are looking for an Customer Service Executive and be part of a dynamic and supportive environment where you’ll handle customer inquiries, manage orders, and play a vital role in delivering an exceptional...
-
Customer Account Executive
2 weeks ago
Trafford Park, UK, Manchester, United Kingdom Noux Talent Full timeCustomer Account Executive - Trafford, Manchester Salary; £23,500 + OTE (£29k) Are you ready to take your customer service skills to the next level?We are looking for an Account Executive and be part of a dynamic and supportive environment where you’ll handle customer inquiries, manage orders, and play a vital role in delivering an exceptional client...
-
Customer Optimization Analyst
3 months ago
Manchester,, Greater Manchester, United Kingdom Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...
-
Dispatch Coordinator
4 weeks ago
Manchester, Manchester, Greater Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and industry...
-
Project Event Coordinator
2 weeks ago
Manchester,, Greater Manchester, United Kingdom KnoWho Full timeManchester-based Event Profs!We are supporting our events agency client with their search for a dynamic and organised Project Coordinator to join their growing Events and Exhibition agency.As an Events Project Coordinator, you will play a pivotal role in the planning, execution, and coordination of a wide range of events, from corporate conferences, and...
-
Project Coordinator
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £45,000 - £65,000Project Manager OpportunitybeBee Professionals in Manchester is seeking a seasoned Project Manager to oversee and guide our project teams. The ideal candidate will have experience managing diverse projects across multiple departments and ensuring timely and successful delivery.Key Responsibilities:Develop and execute project plans, ensuring adherence to...
-
Project Coordinator
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £45,000 - £65,000Project Manager OpportunitybeBee Professionals in Manchester is seeking a seasoned Project Manager to oversee and guide our project teams. The ideal candidate will have experience managing diverse projects across multiple departments and ensuring timely and successful delivery.Key Responsibilities:Develop and execute project plans, ensuring adherence to...
-
Customer Account Executive
6 days ago
Trafford Park, UK, Manchester, United Kingdom Noux Talent Full timeCustomer Account Executive - Trafford, ManchesterSalary; £23,500 + OTE (£29k)Are you ready to take your customer service skills to the next level?We are looking for an Customer Account Executive and be part of a dynamic and supportive environment where you’ll handle customer inquiries, manage orders, and play a vital role in delivering an exceptional...
-
Customer Liaison Officer
3 weeks ago
Greater Manchester, UK, Greater Manchester, United Kingdom Fortem Solutions Full timeThe RoleDue to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Oldham operations. This is a full time role with travel across the Greater Manchester area.This role is perfect for someone who is passionate about enhancing customer and client...
-
Logistics Coordinator
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Logistics Coordinator to join our team at beBee Professionals in Manchester, United Kingdom. The successful candidate will be responsible for ensuring the timely and safe delivery of goods to customers, adhering to delivery schedules, and maintaining excellent service.Key Responsibilities:Drive and deliver goods to customers across...