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Continuous Improvement Manager
1 month ago
Job Title: Continuous Improvement Manager
Location: Ipswich
Salary: Competitive
Business Overview
OCS are a global facilities services business with 120,000 colleagues and 8,000 customers across the UK, Europe, APAC and Middle East regions. It has recently seen Atalian Servest become part of the group meaning has that in the UK & Ireland we have a front-line workforce of more than 45 thousand people.
Job Overview
We are currently recruiting for Continuous Improvement Manager to join our passionate and driven team based at our client’s site in Ipswich.
The Continuous Improvement Manager is responsible for managing the team, workflows, processes, communications, team management (SLA’s), Stakeholder management, SLT meetings, and general management of the Timegate system, which also includes the support team.
Key Responsibilities:
- Primary responsibilities are to translate business needs into functional and technical requirements, to implement solutions and to coordinate & lead activities related to project work plans.
- Conduct systems needs analyses and make recommendations for improvements; to include recommendations following technology updates.
- Facilitates discussions between Operations & subject matter experts, as it relates to system wide functionality, to review business needs, requirements, alternative solutions & process improvements. Thinks ‘outside the box’ for solutions when system limitations are experienced.
- Monitor support tickets, and performance of internal ticket SLA’s.
- Establish priorities for system changes, fixes, and upgrades.
- Supports clients through testing.
- Publishes performance statistics for problem resolution, against the Operational SLA’s
- Helps design system specifications and works with internal/ external technical resources.
- Lead core team & manage day to day operations of the Timegate Systems.
- Updates and maintains configurations in the HCM system; to include integrations, HCM system security, system-wide defaults, department and location data, compensation administration data, performance management data.
- Manage vendor relationships, contracts, performance, upgrades, and development.
- Liaison with IT on relevant matters such as data changes and bulk data imports
- Serve as the primary correspondent to the communications team.
- Monitor and effect training requirements, super user groups and divisional drop-in sessions.
Benefits
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community
- Wellbeing
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders
- Career development and recognition
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Superstar Awards
- Long service awards
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