Guest Service Manager

1 month ago

Ascot Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time


Join us as a Guest Service Managerat Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Service Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.


What you'll get

As a Guest Service Manager at Coworth Park, here are just some of the great benefits you will receive:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including a Winter ball
  • Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities
  • Up to £1000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

    • Duty Manager responsibilities to oversee the running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
    • Ultimately responsible for the provision of a seamless guest experience.
    • Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
    • Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
    • Attend meetings when necessary including the daily morning meetings.
    • Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met.
    • High engagement with guests throughout their stay to make them feel at home and create the warmth of Coworth Park. In addition promoting hotel services and facilities.
    • Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
    • Daily reporting including nightly reports when required
    • Run end of day using the hotels operating system when required
    • Create daily briefing sheet
    • Send out report pack to HODs
    • To coordinate with all hotel departments by anticipating and communicating guests needs.
    • Daily Inspection of Front of House/ Back Office areas and guest rooms.
    • Following up on guest complaints and queries from the day
    • Live our values on a daily basis through being a Coworth Park brand ambassador.
    • Comply with all statutory and company health and safety, fire, bomb and security regulations
    • Ensure job required certificates are kept up to date
    • Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
    • You may on occasion be required to adjust your hours of work to cover the hotel needs

The items shared are the essence of a day in the life of a Guest Service Manager, but well make sure you are provided with specifics on how we care for our hotel

What you'll bring


  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Service Manager youll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.
  • Hospitality degree
  • 5 star experience
  • Previous Duty Manager experience
  • Computer Management system
  • Customer orientated
  • Good written and spoken English
  • Good organisation
  • Team player
  • Opera Knowledge is desirable
  • Full and Clean Driving Licence

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at



AMRT1_UKCT

  • Guest Services Manager

    3 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom Corecruitment Ltd Full time

    **Job Title: Guest Experience Director – 5 Star Hotel****About the Role**We are seeking a highly skilled and experienced Guest Experience Director to join our team at Corecruitment Ltd. As a key member of our hospitality team, you will be responsible for overseeing and managing Guest Services and Guest Relations to ensure exceptional, guest-centric...

  • Guest Services Manager

    3 weeks ago

    Ascot, Windsor and Maidenhead, United Kingdom Taste Hospitality Recruitment Ltd Full time

    Guest Services Manager Berkshire Luxury Hotel Up to 32KA Guest Services Manager is required for this high level, luxury hotel located in Berkshire. For this role it is essential that you have experience as a Guest Services Manager within a luxury hotel, applicants without this experience cannot be considered.The hotel is modern in design and has a very high...

  • Guest Services Co-ordinator Shift Leader

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    To supervise the Guest Service Receptionists,ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.What you'll getAs a Guest Services Co-ordinatorshift Leaderat Coworth Park, here are just some of the great benefits you will receive:Complimentary nights with...

  • Director of Guest Services

    24 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom COREcruitment Ltd Full time

    Job DescriptionJob Title: Guest Experience Director – 5 Star HotelSalary: Up to £45,000 + Service ChargeLocation: SurreyCOREcruitment Ltd is seeking a Guest Experience Director to join their 5-star hotel team in Surrey. The successful candidate will oversee and manage Guest Services and Guest Relations to ensure exceptional, guest-centric service and lead...

  • Director of Guest Experience

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as our Director of Guest Experienceyou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve...

  • Guest Experience Manager

    24 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom COREcruitment Ltd Full time

    Job Title: Guest Experience DirectorSalary: Up to £45,000 + Service ChargeLocation: SurreyCOREcruitment Ltd is seeking a highly skilled Guest Experience Director to join their 5-star hotel in Surrey. As a key member of the hotel's management team, you will be responsible for overseeing and managing Guest Services and Guest Relations to ensure exceptional,...

  • Overnight Guest Services Supervisor

    3 weeks ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    KEY RESPONSIBILITIES & PHYSICAL REQUIREMENTSOversee the nightly operations of the Front of House to ensure a seamless experience for all guests.Accountable for delivering an exceptional guest experience.Provide support and direction to the team, fostering collaboration to achieve a high standard of service delivery.Address and manage guest complaints,...

  • Guest Relations Supervisor

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Supevisoryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Director of Guest Experience

    13 minutes ago

    Ascot, Windsor and Maidenhead, United Kingdom Corecruitment Ltd Full time

    **Job Title: Guest Experience Director – 5 Star Hotel****About the Role**We are seeking a highly skilled and experienced Guest Experience Director to join our team at Corecruitment Ltd. As a key member of our hospitality team, you will be responsible for overseeing and managing Guest Services and Guest Relations to ensure exceptional, guest-centric...

  • Luxury Guest Experience Director

    2 weeks ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    Blue Arrow is seeking a passionate and dedicated Director of Guest Experience to lead our esteemed team in delivering exceptional service and creating unforgettable memories for our valued guests. As the heart of our guest-centric operations, you will be responsible for overseeing all aspects of guest services and relations, ensuring seamless interactions...

  • Senior Manager of Guest Experience and Engagement

    6 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Guest Experience to join our team at Blue Arrow. As a key member of our leadership team, you will be responsible for ensuring that our guests receive a seamless and exceptional experience throughout their stay.Key ResponsibilitiesDevelop and implement strategies to enhance guest...

  • Duty Manager

    3 weeks ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    Join us as a Duty Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Director of Guest Experience and Operations

    8 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Guest Experience to join our team at Blue Arrow. As a key member of our leadership team, you will be responsible for ensuring that our guests receive a seamless and exceptional experience throughout their stay.Key ResponsibilitiesDevelop and implement strategies to enhance guest...

  • Conference and Banqueting Manager

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    Join us as a Conference & Banqueting Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a...

  • Events Operations Floor Manager

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as an Events FloorManageryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...

  • Deputy Restaurant Manager

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a DeputyRestaurant Manageryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Events Operations Assistant Manager

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as anEvents Operations Assistant Manageryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...

  • Sales and Service Manager

    23 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job DescriptionRole OverviewLaplandUK is seeking a highly skilled and experienced Retail Manager to join our team. As a Retail Manager, you will be responsible for managing the day-to-day retail operations of our experience, ensuring that our retail stores are fully staffed and stocked, and that our teams are fully briefed and trained in their roles.Key...

  • Food & Beverage Management Graduate

    1 month ago

    Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    POSITION OVERVIEWWe care about your career and are known for having the absolute best people in the industry. When you join us as a Food and Beverage Graduate you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...

  • Customer Service Director

    23 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom COREcruitment Ltd Full time

    Job DescriptionJob Title: Guest Experience Director – 5 Star HotelSalary: Up to £45,000 + Service ChargeLocation: SurreyCOREcruitment Ltd is seeking a Guest Experience Director to join their 5-star hotel team in Surrey. The successful candidate will oversee and manage Guest Services and Guest Relations to ensure exceptional, guest-centric service and lead...