Internal Sales

2 days ago


Cambridgeshire UK, Eastern England, United Kingdom Graphic Packaging International - Europe Full time

Packaging from Graphic Packaging touches our everyday lives in so many ways. It keeps our breakfast cereal fresh; it holds the hot tea or coffee that helps get us moving in the morning; it preserves the ready-to-cook evening meal that allows us more time with friends or family. And it holds and protects a host of beauty, healthcare and other consumer products that we use daily. Our solutions make every part of the day easier, safer and more convenient.

At GPI Cambridge Limited, we are one of the UK’s leading folding carton manufacturers - we use automation where appropriate, state-of-the-art equipment and world class printing operations. We are a growing business in the packaging industry who will be the lead site in the UK for the Healthcare and Beauty sector by 2030.

Reporting to the Customer Services Manager, this role will be the first point of contact for our customers, providing them with excellent service by addressing their inquiries, processing orders, and ensuring their needs are met. You will play a crucial role in maintaining customer satisfaction and helping the company achieve its goals.

Your Key Responsibilities will be: -

Customer Interaction:

Professionally handle customer inquiries via phone, email, or in person.

• Provide accurate and timely information regarding our products, services, pricing, and order status.

• Address customer concerns, resolve issues, and ensure customer satisfaction.

Order Processing:

• Receive and process customer orders, ensuring accuracy and completeness.

• Coordinate with the production team to schedule and track order progress.

• Update customers on order status, estimated delivery dates, and any delays.

Documentation:

• Maintain detailed records of customer interactions and transactions.

• Generate and maintain customer profiles and order histories.

• Prepare and send invoices, quotes, and order confirmations as needed.

Product Knowledge:

• Stay informed about our printing services, materials, and customisation options.

• Assist customers in selecting the appropriate products and services to meet their needs.

Problem Resolution:

• Proactively identify and address issues to prevent customer dissatisfaction.

• Collaborate with internal teams to resolve complex problems and expedite solutions.

Communication:

• Communicate effectively with colleagues, ensuring a smooth flow of information between operations.

• Provide feedback to management regarding customer trends, preferences, and concerns

To be successful in this role you must have: -

  • Previous customer service experience, preferably in the manufacturing or printing industry.
  • Excellent verbal and written communication skills with good interpersonal skills.
  • Strong problem-solving abilities and exceptional attention to detail.
  • Computer literate and proficient in using customer service/product ordering software plus Microsoft Office Suite.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • A team player who is self-motivated with a positive attitude who is committed to providing outstanding customer service.

Working Hours - Monday to Friday, 37.5 hours per week

Benefits

  • Group Life assurance
  • Company pension scheme
  • Employee assistance programme, access to occupational health service and basic sick leave
  • Retail discount scheme
  • Medicash scheme
  • Free on-site parking
  • 33 days holiday per year (inclusive of Bank Holidays)


  • Internal Sales Support

    2 months ago


    Peterborough, UK, Eastern England, United Kingdom Wynne Consulting Full time

    Internal Sales Support (Peterborough) - £40k+About the Company:The company is a leader in food and beverage industry, helping manufacturers automate. The company provides automation and system integration services to food manufactures.About the Role:The Internal Sales Support role is ideal for someone who is looking to grow their career in Technical Sales...


  • Essex, UK, Eastern England, United Kingdom Zero Surplus - Targeted Sales Recruitment Full time

    Are you passionate about Aviation or a motivated distributor salesperson seeking that next step in your career? Are you keen to work with a renowned brand in the aviation/engineering sector that has an international distribution network?We are working with an industry leader in the aviation sector currently on the lookout for a Business Development Manager...


  • Cambridgeshire, UK, Eastern England, United Kingdom Ernest Doe & Sons Ltd Full time

    Reporting to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day retail sales within the showroom which will include Parts, Hardware, Clothing and Groundcare machinery sales. Your role will be to ensure delivery of excellent customer service at all times by dealing with all queries relating to the products and services...


  • Cambridgeshire, UK, Eastern England, United Kingdom Life Science People Full time

    Clinical Application SpecialistWe are seeking an enthusiastic and proactive Clinical Applications Specialist to join a dynamic team in the medical imaging field. This role is key to supporting customers, ensuring the smooth adoption of cutting-edge ultrasound products, and fostering long-term relationships. You will work closely with Regional Sales Managers...

  • Sales Executive

    6 days ago


    Essex, UK, Eastern England, United Kingdom ALS Recruiting Ltd Full time

    FCL Sales ExecutiveLocation: BasildonAre you a driven sales professional with experience in Full Container Load (FCL) services?Our client, a leading freight forwarding company based in Basildon, is looking for an FCL Sales Executive to join their team and drive growth in this key area of their business.The Role:As an FCL Sales Executive, you will:Develop and...

  • Area Sales Manager

    4 months ago


    Peterborough, UK, Eastern England, United Kingdom Building Adhesives Ltd Full time

    We are happy to announce we are hiring a talented and experienced individual to join our team as an Area Sales Manager for all of East Anglia.To succeed in this role, you will require to have an excellent knowledge of current sales market trends. You should be able to work independently, part of a team and possess excellent communication skills.The...

  • Sales Coordinator

    2 weeks ago


    Peterborough, UK, Eastern England, United Kingdom Anne Corder Recruitment Full time

    Job Title: Sales CoordinatorLocation: Peterborough, UKSalary: Depending on ExperienceHours: Monday-Friday, 09.00-17.30, Office BasedOverview: We are seeking a proactive and detail-oriented Sales Coordinator to join our client’s team. The ideal candidate will be responsible for managing customer orders, providing comprehensive support to the sales team, and...


  • Cambridgeshire, UK, Eastern England, United Kingdom Seven Search and Selection Ltd Full time

    National Account ExecutiveCambridgeshire Office x3 days a week£28-35k + Package DOEOur client:C£50m turnover business with the No.1 brand in their FMCG category by value Performance is on an upward trajectory currently and they’re expanding their portfolio further into Grocery Retailers, High Street Discounters and DIYsA branded and own label supplier,...


  • Peterborough, UK, Eastern England, United Kingdom BMS Performance Full time

    Graduate sales opportunity in Wisbech B2B sales role, working towards targets No experience required, ideal role for someone looking to break into sales £28k salary + commission If you're a graduate that is excited by the idea of building relationships, growing an account base and progressing within a market leading company - read more! What is the...


  • Essex, UK, Eastern England, United Kingdom Olympus UK & Ireland Full time

    Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.We have an exciting opportunity to join the business...


  • Peterborough, UK, Eastern England, United Kingdom deverellsmith Full time

    My Client is a trusted leader in the property sector, we are committed to delivering exceptional service and accessible housing solutions. We're now seeking an experienced and driven Senior Shared Ownership Sales Consultant to join my clients team and play a pivotal role in helping customers achieve their home ownership dreams.Your Role:As a Senior...


  • Hertfordshire, UK, Eastern England, United Kingdom The People Co. Full time

    The Company:This established company are a highly respected innovative B2B business who deliver great tasting products using the latest scientific techniques. Serving a wide range of international markets, they are passionate about healthy eating and high-quality ingredients. The Role:The business seeks a highly talented flavourist to join their dynamic R&D...


  • Hertfordshire, UK, Eastern England, United Kingdom The People Co. Full time

    The Company:This established company are a highly respected innovative B2B business who deliver great tasting products using the latest scientific techniques. Serving a wide range of international markets, they are passionate about healthy eating and high-quality ingredients.The Role:The business seeks a highly talented flavourist to join their dynamic R&D...


  • Essex, UK, Eastern England, United Kingdom Walker Hamill Full time

    REF: JW53494Job Title: Finance Manager, SalesIndustry: PE Backed Market Leading Service ProviderEmployment Type: PermanentLocation: Essex (2-3 days per week / Hybrid)Salary Guide: £80,000 + Bonus + BenefitsOur client is a market leading Private Equity backed business with revenues in excess of £350m generated in the UK and Europe. The company has developed...


  • Hertfordshire, UK, Eastern England, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is assisting a leading international moving company in their search for a dynamic Partnerships & Development Executive to join their team based in Hertfordshire, covering the London area.As a Partnerships & Development Executive, you will play a pivotal role in driving the growth and expansion of the business. You will be responsible for identifying...


  • Essex, UK, Eastern England, United Kingdom Merz Aesthetics UK and Ireland Full time

    ROLE PURPOSETo deliver sales through account management in order to contribute to regional and national sales targets for the Merz Aesthetics portfolio.To create and maintain quality professional relationships by providing access to an account manager, business resources, educational platforms, and to help them achieve their professional aspirations.To plan...

  • Account Manager

    3 months ago


    Suffolk, UK, Eastern England, United Kingdom BMS Performance Full time

    Account Manager - International parcels and logistics services Based Colchester covering North Essex and Suffolk35-40k basic / 50-55k OTE Uncapped + Car + Full Benefits PackageField based sales - 70% new business / 30% developing existing relationships.Market leading global company - 600,000 employees in 220 countriesUncapped commission structure - realistic...

  • Territory Manager

    3 weeks ago


    Essex, UK, Eastern England, United Kingdom BMS Performance Full time

    · Global, continually growing manufacturer with solid reputation· Excellent surgical sales opportunity in thriving area· Attractive career and earning potential· Medical devices, equipment or consumables sales experience essential THE ROLE: As Territory Manager, the successful candidate will be managing key relationships within both NHS and Private...


  • Essex, UK, Eastern England, United Kingdom Kaizen Global Full time

    Position: Business Development Manager – Must have Corrugated Packaging experienceLocation: South East England Salary: £DOE + Company Car + performance bonusThis is a field-based Business Development Manager role for a Packaging Manufacturer. You will be expected to pursue warm leads in the Corrugated Packaging sector whilst also finding prospects and win...


  • Essex, UK, Eastern England, United Kingdom ALS Recruiting Ltd Full time

    FCL Business Development Manager | BasildonWe are seeking an experienced FCL Business Development Manager to join a leading freight forwarding company in Basildon.The Role:Identify and secure new FCL business opportunities.Build and maintain strong client relationships.Develop and execute sales strategies to meet revenue targets.Collaborate with internal...