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Training Manager

4 months ago

Dunstable UK, Bedfordshire, United Kingdom Certsure LLP Full time

Location: Hybrid

Salary: circa £45,000 plus excellent benefits

Hours: Full time

Contract: Permanent


What we’re looking for...


Do you have demonstrable experience of managing an events team within a commercial training business?

Do you have a “customer centric” mindset with demonstrable evidence of improving customer experience?

Have you worked with a software system to include Client Relationship Management (CRM) and Learning Management System (LMS) to manage efficient and effective training course delivery?

Do you have experience of managing costs efficiently?


About the role...



We have an exciting opportunity for a Training Events (Course) Manager to join our organisation. As part of the training team, you’ll lead and manage a training events team, ensuring the effective operational delivery of all public, virtual, and in-company training events and associated exams.


You will deliver the best customer experience and contribute to achieving training revenue and profit goals.


With line management and budget responsibilities, you will play a key role for the training events teams, located in Chesterfield and Warwick House, including hybrid workers.



In this role, you will...


  • Manage course allocation and team duties to ensure efficient delivery of training courses and exams.
  • Champion Salesforce best practices and identify improvements for better delivery.
  • Create reports to manage team performance and support improvement decisions.
  • Support a digital-first model, collaborating with other teams to transition our working methods.
  • Work with our Technology and Marketing teams on customer onboarding and feedback analysis.
  • Collaborate with Resource Planning and Product Development to introduce new courses and locations.
  • Work with the Health, Safety and Environment Team to ensure relevant processes are in place to distribute relevant material required e.g. RIGS.
  • Ensure we administer the relevant requirements to maintain AO status and regulations.
  • Identify opportunities to improve delivery efficiencies.
  • Oversee accurate recording of revenue and costs for all events and exams.


As a manager, you will promote the success of CLLP and its members by:


  • Supporting the leadership team with the delivery of CLLP strategy, communicating our vision and purpose in a compelling manner, championing our principles of Technical Integrity, Customer Centricity, Simplification, Digital First and Collaboration, ensuring that the company is an agile and resilient operation, and that it achieves its short- and long-term objectives.



Our benefits include, but not limited...


  • Flexible and hybrid working (depending on the role)
  • 25 days’ holiday a year (plus bank and public holidays)
  • Employee Assistance Programme
  • Loyalty Awards
  • Bike Loan
  • Life assurance
  • Sickness pay - Depending on your length of service, you could be eligible for our enhanced sick pay which is above the Statutory Sick Pay (SSP) amount.
  • Private Medical insurance
  • Learning Opportunities
  • Pension



About us...


Certsure offers industry-leading certification services, Building Regulations schemes, products, and support to the construction industry. We are dedicated to providing professional services and certification to a wide range of customers across the building services sector. Our products and services are delivered through the marketing-leading brand NICEIC. Quality is the foundation of everything we do and as a result, many of our products are Government recognised and United Kingdom Accreditation Service (UKAS) approved. From the technically excellent assessors to service advisors who really “get” our customers – we are always on the lookout for talented people to join our team.


We aspire to have a diverse and inclusive workplace, and as an equal opportunities’ employer, Certsure is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.


More information on the hybrid working model, can be discussed with the hiring manager. Such attendance to the office, will be as required by your manager (for example to complete any training that may be necessary for Induction, to integrate into your new team, attend meetings; and to complete such tasks required in the office etc.) You’ll be provided with the necessary IT equipment to support remote working.


PLEASE NOTE: As an employer, Certsure does not provide sponsorship as a licenced UK employer.