Software Support Analyst
2 weeks ago
THIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.
Job Title Software Support Analyst
Responsible for N/A
Team Support
Responsible to Software Support Team lead
Company Overview
Ibcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. We help Dealers manage all areas of their business operations from parts and service, through to sales and finance, with innovative solutions to achieve their business objectives.
Job Overview
Your role will be to learn the Gold Dealer Management System including areas such as Parts Management, Wholegood Inventory and Accounting functions. You will assist customers with their general use of the software, be proactive in problem solving, identify and report defects and create Knowledge Base articles for common processes.
You will be part of a team of software support analysts supporting our customer base throughout the UK, Ireland and South Africa. Customer support is via telephone, email and portal so good verbal and written communication is crucial for the role.
This role will suit someone who has a customer centric approach, can problem solve, enjoys learning software and is a teamplayer. A technical background may be an advantage but is not a prerequisite for the role.
Key Responsibilities
- Provide telephone, email and portal software support to the customer base
- Provide initial customer contact to gather additional information
- Review and triage tickets based on first contacts
- Resolve queries within your sphere of responsibility
- Escalate more complex queries and issues to colleagues as required
- Continually develop knowledge of the entire software system and keep up to date with newly released software
- Work with other members of the Software Support team to achieve high standards of service and customer satisfaction
- Contribute to continuous improvement of the support call management process
- Identify underlying causes of recurring software issues
- Strong in setting customer expectations and ability to handle basic complaints
- Review existing and contribute new articles to the Knowledge Base
- Become involved in ad-hoc tasks as required
Experience Required
Essential – Excellent and fluent English communication skills both verbal and written
Essential – Strong customer service skills and an excellent telephone manner
Essential – Strong analytical and problem-solving abilities, good attention to detail
Essential – Ability to communicate with and respect customers at all levels within a company
Essential – Collaborative approach and ability to work well with others both locally and via messaging tools
Desirable – Experience in working on a software support desk
Good to have but not essential – Exposure to or experience of accounts and finance functions in a business or academic environment
Good to have but not essential – Experience of ERP or POS systems
Good to have but not essential – Experience in the agricultural, construction or garden machinery industry would be an advantage
Suitable for someone who…
Enjoys building a rapport and communicating with customers, while delivering customer service excellence. A real can-do attitude. Works well within a team. Ability to work in a team to meet joint objectives and alone to meet individual responsibilities. Positive, confident, self-motivated, autonomous, and reliable.
Competencies
Customer Aware - I am able to relate to customers at all levels, I understand the commercial nature of the relationship with customers and treat all customers equally and with respect
Resilient - I handle work pressure well, working with a varied workload. I am adaptable and handle new or uncertain situations well
Analytical - I have strong research skills, with the ability to theorise. A great problem solver, taking clear and logical steps to reach a decision. I report my findings clearly
Good Communicator - I have great verbal and written skills. I listen to others, am approachable and open minded. I am open to and give feedback
Continuous Improvement - I am eager to acquire new knowledge and skills in order to perform my job more effectively
Positive - I convey an optimistic and confident approach to situations
Interested - I want to learn more about what I and the company does
Committed - I do what I say I’ll do; people can count on me
Respectful - I treat colleagues and customers with deference and respect
Collaborative - I work well with others to get the desired outcome
Diversity within the workplace
At Ibcos Computers we are pleased to say we create a diverse and inclusive work environment. We are an equal opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.
As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.
If you have a disability, such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to complete the process to your best ability.
What You Can Expect From Us
- 25 days’ annual leave (increasing with length of service) plus bank holidays
- Annual salary reviews, based on individual performance
- Enhanced Maternity and Paternity pay
- Generous staff discount on F&B products
- Access to our retail discounts platform
- Employee Assistance Programme with 24/7 support
- Private Medical Insurance with Family Cover
- Health Cash Plan
- Company Sick Pay
- Purchase Holiday Scheme
- Group Pension Scheme, matched by F&B
- Life Assurance
- Refer a Friend scheme
- Cycle to Work scheme
- Electric Vehicle scheme
- Season Ticket Loans for travel
-
Software Asset Manager
1 week ago
Bournemouth, UK, Dorset, United Kingdom Maru Search & Consultancy, a CRG Company Full timeWe are working on behalf of a leading health and life insurer to find a Software Asset Management Specialist or Analyst for a newly created role within their team. This role is ideal for someone with a passion for building and developing processes in SAM, particularly with experience in managing complex software licensing environments.About the Role:The SAM...
-
Software Engineer
3 weeks ago
Poole, UK, Dorset, United Kingdom The People Network Full timeSoftware EngineerA great opportunity for a Full Stack Developer ( Java, Angular, SpringBoot, and, Docker) to join a dynamic R&D team designing state-of-the-art software solutions that are used in everyday life. This senior role will involve working with key stakeholders such as PLM, Service, and Lead Architects, coordinating work within an agile team.The...
-
Information Technology Support Engineer
3 weeks ago
Bournemouth, UK, Dorset, United Kingdom Senitor Associates Full timeMy clients IT team is the backbone of their technological prowess, consistently delivering exceptional support and innovative solutions. With a blend of deep technical expertise and a proactive approach, they ensure seamless operations and drive strategic initiatives across the organization.My client is on the hunt for a IT Engineer with unparalleled...
-
Embedded Software Engineer
4 weeks ago
Ferndown, UK, Dorset, United Kingdom Rubicon People Partnership Full timeEmbedded Software Engineer, Ferndown, £40,000As the Embedded Software Engineer within this dynamic team, you’ll collaborate closely with the development team to enhance existing products and design next-generation solutions.Background & BenefitsRubicon’s client is an innovative company specialising in advanced solutions designed with a dedication to...
-
Data Analyst
3 weeks ago
Bournemouth, UK, Dorset, United Kingdom HAYS Full time***This role requires 3 days in the office in Bournemouth - close to the train station***Your new companyJoin a dynamic and innovative company that values data-driven decision-making and continuous improvement. Our team is dedicated to leveraging data to drive commercial value and business growth. We foster a collaborative and supportive environment where...
-
Paraplanner
3 weeks ago
Poole, UK, Dorset, United Kingdom Heat Recruitment Full timeRole: ParaplannerLocation: Poole, DorsetSalary: Up to £42,000Home-based with travel to the Poole office for meetings (At least 1/2 times a month)This is an award winning financial planning and investment company that has an excellent reputation within the industry. Specialising in proving a wide range of services to private clients, corporations, HNW...
-
Data Analyst
5 days ago
Bournemouth, UK, Dorset, United Kingdom Nationwide Building Society Part timeData Analyst (Business Intelligence Consultant) - SAS, SPSS, SQL or equivalentLocation: BournemouthSalary: Up to £45,000Are you passionate about transforming data in to actionable insight? Do you have experience as a data analyst, using software such as SAS, IBM SPSS Modeler, SQL or equivalent? If so, you could join the Workforce, Performance, and...
-
Commercial Insurance Adviser
3 months ago
Poole, UK, Dorset, United Kingdom Brown & Brown Europe Full timeAt Alan & Thomas Insurance Group (part of Brown & Brown) we are currently looking for a Commercial Insurance Adviser to service a wide range of small, medium enterprise client business insurances whilst being based out of the Poole office.The role of Adviser is an important new business and advisory position and your role will primarily involve offering and...
-
IT Support Engineer – Service Desk
3 weeks ago
Bournemouth, UK, Dorset, United Kingdom Intellect Group Full timeIT Support Engineer – Service DeskLocation: BournemouthAbout the Role: Our client, a prestigious law firm based in Bournemouth, is seeking a skilled IT Support Engineer to join their dynamic IT team. This is an exciting opportunity for an experienced IT professional to provide exceptional support in a fast-paced legal environment, contributing to the...
-
Technical Support Specialist
2 weeks ago
Bournemouth, UK, Dorset, United Kingdom CRS Full timeTechnical Support & Client Services Associate Do you want to join an established and exciting fintech player with significant growth plans?My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option across all sales channels. They are looking for...
-
IT Incident Manager
3 weeks ago
Bournemouth, UK, Dorset, United Kingdom Maru Search & Consultancy, a CRG Company Full timeOn behalf of our client, a leading life and health insurer, we are seeking an experienced IT Incident Manager to join their dynamic IT team. This role has opened up due to an internal promotion, reflecting the company’s commitment to nurturing talent and providing clear career progression opportunities.As an IT Incident Manager, you will be at the heart of...
-
Demand Planner
1 month ago
Bournemouth, UK, Dorset, United Kingdom Zachary Daniels Full timeDemand Planner | £28k-£32k | Hybrid | High Growth Zachary Daniels Recruitment are delighted to be partnered with this brilliant business in the key recruitment of a Demand Planner.This Demand Planner role is a key role and one which will get real opportunity to develop and grow due to our client's very strong trading performance. Our client is opening...
-
Research & Development - Senior Director
4 days ago
Weymouth, UK, Dorset, United Kingdom ASMPT SMT Solutions Full timeThe ASMPT team is looking to fill the above position immediately:Join us where we’re enabling the digital world to realise the incredible potential, and we’ll support you to realise yours too.Our technology powers EVERYTHING with a digital component: we produce innovative equipment that enables the world’s biggest names in electronics to bring their...
-
Bookkeeper/Administrator
2 weeks ago
Christchurch, UK, Dorset, United Kingdom Talent Finder Jobs Part time*Bookkeeper/Administrator | Warminster and Christchurch Offices | Part Time - 4 days a week, 7 hours a day | Full Time may be available for the right candidate (5 days per week) | £22,176 per annumOur client is a small, dedicated firm of accountants that has been trading since 1979. Their team consists of two partners and four part-time staff members,...
-
EPOS Salesperson
1 week ago
Bournemouth, UK, Dorset, United Kingdom Talent Finder Jobs Full timeEPOS Salesperson | Remote/Field-based | Full Time | £60,000 + Car + Commission + BenefitsAre you ready to embark on an exciting and rewarding career in POS Systems (Point Of Sale) sales, with ample opportunities for growth and advancement?Do you have a flair for technology and a passion for helping businesses grow?If so, our client wants to hear from...
-
IT Software Support Analyst
2 weeks ago
Poole, Dorset, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS. Job Title Software Support Analyst Team Support Responsible to Software Support Team lead Ibcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and...
-
IT Software Support Analyst
2 weeks ago
Poole, Dorset, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS. Job Title Software Support Analyst Team Support Responsible to Software Support Team lead Ibcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and...
-
Software Compliance Analyst
4 weeks ago
UK, UK, United Kingdom Capita Full timeOur IT Asset Management team plays a crucial role in ensuring our software licensing is compliant and optimized, supporting both Pan-Capita and Capita Clients.We are seeking a dedicated and experienced Software Compliance Analyst to join our IT Asset Management team. In this role, you will support licence compliance activities across Pan-Capita and Capita...
-
Software Analyst
3 weeks ago
UK, UK, United Kingdom Edwards & Pearce Full timeOur client is seeking a Software and Data Reporting analyst to join their team in Nottingham. The candidate must have a keen eye for detail and experience of ERP software.THE ROLE:The roles duties include:Training new employees on the ERP system and being the point of contact for any issues.Provide analysis and implementation of the ERP system.Be the main...
-
Software Support Analyst
7 days ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software...
-
Software Support Analyst
7 days ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software...
-
Software Support Analyst
3 weeks ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software Support Team leadCompany OverviewIbcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural,...
-
Software Support Analyst
3 weeks ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software Support Team leadCompany OverviewIbcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural,...
-
Software Support Analyst
1 month ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software Support Team leadCompany OverviewIbcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural,...
-
Software Support Analyst
2 weeks ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software Support Team leadCompany OverviewIbcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural,...
-
Software Support Analyst
6 days ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software Support...
-
Software Support Analyst
2 weeks ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS. Job Title Software Support Analyst Responsible for N/A Team Support Responsible to Software Support Team lead Company Overview Ibcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the...
-
Software Support Analyst
2 weeks ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software Support Team leadCompany OverviewIbcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural,...
-
Software Support Analyst
2 weeks ago
Poole, United Kingdom Ibcos Computers Ltd Full timeTHIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET. YOU WILL BE REQUIRED TO ATTEND THE OFFICE ON A DAILY BASIS.Job Title Software Support AnalystResponsible for N/ATeam SupportResponsible to Software Support Team leadCompany OverviewIbcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural,...
-
Desktop Support Analyst
4 days ago
UK, UK, United Kingdom DGH Recruitment Full time***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***Desktop Support Analyst/2nd Line Support AnalystA fantastic opportunity has arisen for a Desktop Support Analyst/2nd Line Support Analyst to join our London based law firm on an initial 6 month contract basis.Desktop Support Analyst/2nd Line Support AnalystSummary:The...
-
Application Support Analyst
1 week ago
UK, UK, United Kingdom Brown & Brown Europe Full timeApplication Support AnalystFixed term contract –9 monthsLocation: Borehamwood - ONSITE Package: Negotiable + BenefitsHamilton Fraser is a leading provider of specialist insurance and service solutions across various industries. We are seeking a talented and motivated individual to join our Technology Solutions (IT) division as an Application Support...
-
Performance Analyst
3 days ago
UK, UK, United Kingdom Axiom Software Solutions Limited Full timePerformance Analysts Working within, and contributing to, the overall user centered design of a digital product, as part of multi-functional Agile delivery teams focused on one or more products, Performance Analysts should have the following essential skills: • Ability to take a lead role in the development of the performance metrics and key performance...
-
IT Support Analyst
3 weeks ago
Lancashire, UK, North West England, United Kingdom HAYS Full timePrestigious opportunity within a worldwide technology function for an IT Support Analyst to be based at our site in Bentham, Lancashire. As part of a small team of 4, we are seeking a versatile IT Analyst to join our team. Taking a proactive approach, you will support our IT infrastructure, assist with ERP management, and contribute to the overall efficiency...
-
COINS Support Analyst
1 month ago
UK, UK, United Kingdom Rainfordberry Recruitment Full timeA COINS Support Analyst is required to join a leading, specialist construction company, based close to Kingston Upon Thames, Surrey. The company is a key player in developing and maintaining Britain’s built environment and operates in highly regulated environments, making sites ready for new infrastructures and developments. This is an excellent...
-
Support Analyst
1 week ago
UK, UK, United Kingdom Corriculo Recruitment Full timeCOR5816 Support Analyst, Service Desk, 1st line, Entry-level An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment.The RoleIn a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary...