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IT Support Engineer – Service Desk

2 months ago

Bournemouth UK, Dorset, United Kingdom Intellect Group Full time

IT Support Engineer – Service Desk


Location: Bournemouth


About the Role: Our client, a prestigious law firm based in Bournemouth, is seeking a skilled IT Support Engineer to join their dynamic IT team. This is an exciting opportunity for an experienced IT professional to provide exceptional support in a fast-paced legal environment, contributing to the seamless operation of critical IT systems.


Key Responsibilities:

  • Technical Support: Provide Level 1 and 2 support to end-users, resolving technical issues efficiently via our service desk ticketing system.
  • White Glove Service: Carry out duties with a white glove / professional service
  • IT Environment Management: Assist in the monitoring, troubleshooting, and support of IT environments, ensuring optimal performance and reliability.
  • Project Involvement: Act as a key member of the team in the planning and execution of IT projects, contributing technical expertise and support.
  • Documentation: Develop and enhance documentation for IT processes and procedures, ensuring clarity and accessibility for team members.


Essential Skills and Experience:

  • Technical Proficiency: Demonstrable experience with Windows 10, Active Directory, DNS/DHCP, Desktop Support and Office 365 suite.
  • Cloud Services: Experience with Microsoft Azure and Microsoft O365 platform services.
  • Hardware and Software Management: Hands-on experience in the installation, modification, maintenance, and repair of IT hardware and software.
  • DMS / CMS systems: Any experience supporting document management systems is desirable
  • Ticketing Systems: Ticketing solutions, serving as an escalation point for incident resolution.


Desirable Qualifications:

  • Certifications: ITIL v4 Foundation, MCSE/MCITP, CCNA


Person Specification:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • A proactive and adaptable approach to IT support and project work.