Office Administrator Team Lead

1 day ago

London, UK, United Kingdom Ampa - Legal & Professional Services Full time

Office Assistant Team Leader / Workplace Assistant Team Leader - Perm - Full time - London/MK


Are you enthusiastic, keen to learn and develop your skills? Looking for a friendly, busy and supportive team where we will help you grow? We are looking for a new Office / Workplace Team Leader


We can offer you:

  • A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
  • A culture of trust, empowerment and autonomy over your work
  • Part of a vibrant, forward- thinking team with the support of friendly, approachable partners who encourage and support your career development



The team:


To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The Groups include; Finance, Operations, People, Marketing, IT, Risk and Executive Leadership team


The role:

  • To lead the Workplace functions (front of house, building service and print/post and reprographics teams) ensuring that the services provided are of a high quality in terms of effectiveness, efficiency and best value and in the provision of an appropriate and professional service to within agreed service levels across the specified locations.
  • Ensure an appropriate and professional service; providing a safe, comfortable and operational working environment for our people, visitors and clients,
  • A demanding role for a leader and someone who takes accountability and encourages this in others.
  • An advocate for development across the wider team, leading by example and supporting regional managers in translating strategic plans into successful operational outcomes. Coaching and directing as needed and communicating clearly and often, acting as an agent for change, making; the workplace a great place to be, putting our people at the centre to deliver the best processes in the right place at the right time.
  • Supporting our Responsible Business team to maintain legal reporting, being a visible advocate for this, both across the Group and with our suppliers and collaborating on legal reporting for our BCorp accreditation.


Responsibilities include:


  • Customer Management
  • Service Delivery & Contract Management
  • Budget Management
  • Project Management
  • Business Continuity
  • Workplace Services
  • Document Services
  • Space Planning
  • Emergency procedures
  • Emergency call out
  • Health & Safety
  • People Management
  • Person specification


Essential Skills and experience you will have:


  • A minimum of 5 years’ experience in managing the deployment and operational delivery in a similar environment within professional services is essential
  • A good level of Workplace management experience relating to a commercial building operation.
  • Experience of managing front of house operations within a professional services environment
  • Demonstrable experience of statutory rules and compliance requirements
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft office 365 / Teams
  • Strong experience of managing external partners and ensuring positive outcomes for all parties.
  • Strong troubleshooting skills with the ability to work in a high-pressure team environment, handle multiple tasks and react quickly to matters
  • Ability to work collaboratively with other departments, achieve goals, and manage multiple priorities within a fast-paced environment.
  • Demonstrable experience of applying tools and techniques to identify and implement process improvement initiatives
  • Knowledge of document / case management systems, Cloud and workflow technologies
  • Demonstrable experience and understanding of printer and production scanner fleet management


Desirable Skills and experience you will have:


  • Strong experience of delivering projects and change ideally in a professional services environment and ensuring on time, in budget and in line with agreed deliverables.
  • Working knowledge of ESG related topics
  • Working knowledge of ISO9001, ISO27001 and BS10008
  • Knowledge of document / case management systems, Cloud and workflow technologies
  • Understanding of software such as iManage, Uniflow, Paper River and Fiery would also be beneficial


Key competencies you will need:

Drive and enthusiasm to be part of a bigger team working together to achieve team goals

Excellent organisational skills enabling the prioritisation and management of multiple tasks


  • Strong business analysis, process mapping and facilitation skills
  • To be comfortable working without routine supervision and show a high degree of initiative to succeed in a demanding environment


Additional information


Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks, which will be carried out once an offer of employment is accepted. Details of the checks can be found here.


Benefits, Agile Working and Additional Information:


We embrace agile working and offer a blended approach to where and how we work.


We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.


We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon, Lincoln and Sheffield.


This role will be based in our London office with weekly travel to Milton Keynes.


Find out more about our AMAZING BENEFITS on our careers page


Additional information:


Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.


Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found on our careers page.


Equal opportunities:


Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

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