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Operations Coordinator

2 months ago

UK, UK, United Kingdom Viva Health Laboratories Full time

The ‘What’ – the role


Reporting to the Operations Manager, the Operations Coordinator will provide efficient and professional administration support to the VHL Operations team to ensure that exceptional service is provided to our clients and patients at all times.


The Operations Coordinator will also work closely with the wider VHL team to create an inspiring place to work while maintaining an atmosphere of care, trust and ownership - with a healthy dose of fun


Key responsibilities:


  • Respond to incoming emails, orders and phone requests from clinics and practitioners to manage the logistical and operational needs of our many clients based across the UK.
  • Using a combination of in-house and external software to book phlebotomy appointments and schedule our national collections and international deliveries.
  • Work with VHL’s bespoke portal system to input client data, schedule bookings and update our personal courier team with booking information.
  • Responsible for packaging and preparing for posting our various nutritional test kits.


The ‘How’: Our values


Live, breathe and display VHL’s values at all times.


We make it Matter - Care

  • We are united by the compelling objective of making a difference to the lives of those around us
  • We maximise potential and inspire others to bring their ‘A-game’


We make it Right - Integrity & Trust

  • We are open, honest & transparent - we’re not afraid to speak up or challenge
  • We do what is right – not simply what’s expected
  • We admit mistakes but learn from them
  • We never walk past a problem


We make it Fun - Energy & Passion

  • We play for the team – we don’t just show up
  • We aim to delight & inspire


We make it happen - Ownership & curiosity

  • We’re a pioneering bunch of individuals - brave in our approach – if we can’t find a solution, we’ll build one
  • We’re empowered to make decisions and accountable for the outcomes – not just the outputs
  • We thrive off curiosity & excellence by demonstrating a desire and drive to learn, develop & improve


The ‘Who’: About you


  • Super organised: used to juggling multiple projects with different priorities and working to short deadlines
  • Trouble shooting and problem solving: this is key for this role as our clients work on a faced paced schedule
  • Strong attention to detail: our team relies on us to ensure projects run perfectly
  • Tech savvy: confident using MS Office
  • Have a growth mindsight: we’re growing fast, and you’ll be expected to offer ideas where processes can be improved and drive your own personal development
  • Excellent verbal and written skills: you should be able to draft clear, concise communications, adapting tone & style as appropriate
  • Flexible: Our working environment changes based on our client needs; you’ll need to be adaptable and open to accommodating our client and teams needs as required.


The ‘When’: Office Hours


40 hours per week, rostered to work anytime between the hours of 7:00 am – 23:00 pm, Monday to Sunday, on 8-hour shifts depending upon the needs of the business.


The ‘Where’: Location


Based at The Stables, New Lodge, Drift Road, Winkfield, Windsor, SL4 4RR but subject to change based on business needs.


You may be required to travel to other VHL locations or client sites.


The ‘Why’: Why you’ll love working at VHL


  • Our culture – VHL is fast-paced, dynamic and rewarding
  • Clear purpose – you’ll be part of building something that matters
  • Be ‘your’ best – we will invest in your training & development to help you grow
  • Put your career on steroids – we’re growing fast and there’s room to progress
  • Your team – we’re a group of passionate individuals who like to have fun at work