Operations Coordinator

2 months ago

UK, UK, United Kingdom Vital Group Full time

Vital Group is one of the fastest-growing, forward-thinking companies in the UK, dedicated to delivering innovative solutions within the critical power and EV charging industries. Our vision is to become the most trusted turnkey solutions partner within both industries, by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.


Powered by a team of approximately 60 dedicated employees across the UK, Vital Group is focused on ambitious growth. Offering a wide range of business and engineering roles, we provide an ideal environment for those eager to contribute to the rapidly evolving landscapes of critical power and EV charging solutions. This role is based in our Chester office, operating Monday to Friday on a rotational shift between 8am and 6pm.


As an Operations Coordinator, you will play a key role within the Operations Team, supporting day-to-day coordination of operational activities to meet customer expectations and achieve company goals. This role involves liaising with both customers and the management team to ensure successful service delivery. The role also focuses on maintaining the charging network and ensuring field service operations are effectively supported through the proper monitoring and control of processes. Collaboration with the sales and networks teams is essential to ensure a smooth transition from sales order to delivery.

You will thrive in a fast-paced working environment, at times working under pressure as part of a strong, friendly team. You will be efficient in your work, possess strong communication skills and will be able to multitask and prioritise using your initiative where necessary.


This role is office-based, 5 days a week in our Saltney, Chester office.


Roles & Responsibilities:

  • Oversee the planning and arranging of service schedules for field Service and Electrical Engineers throughout the country.
  • Scheduling of engineers for the install and repair work of power generator and electric charging operations
  • Reacting to reported faults to get them resolved as soon as possible by deploying engineers.
  • Liaising with the Networks Team to resolve EV charging issues remotely where possible.
  • Coordinate emergency call out repair work, taking as much detail as possible and organisation of deployment of engineers to site.
  • Responsible for managing the accurate and efficient data entry of our field management software (scheduling tool)
  • To assist the operations team by helping to overcome any service delivery challenges
  • To liaise with customers and suppliers (where necessary) to organise jobs and confirm working schedules.
  • Liaise with other departments as necessary to meet customer requirements.
  • To organise, file and distribute all relevant service documentation, including management of Risk Assessments and Method Statements
  • General administration duties, including asset/equipment management and supporting the parts ordering process when required
  • To develop a good understanding of the industry and our services
  • To contribute to the continuous improvement of internal business processes to ensure that the service provided is always at the highest possible standard
  • To focus on achieving individual and team objectives
  • To work positively and communicate professionally across the team, providing an effective contribution to work tasks
  • To work in line with the wider business values, goals, and objectives.
  • To work with your manager on your own personal development to seek opportunities for career development within the business


Person Specification

Criteria - Education, Qualifications & Experience:


Essential:

  • Good level of general education
  • Excellent organisational skills
  • Previous experience of working in a professional environment
  • Computer literate with experience of Microsoft Office (predominately Word and Excel)
  • Excellent communication, verbal and written, skills
  • Ability to manage own workload and establish priorities
  • Experience of working effectively as part of a team as well as independently
  • Ability to solve problems with a positive attitude
  • Self-motivated and able to learn quickly
  • Strong attention to detail with high levels of accuracy

Desirable:

  • Previous experience in an operational role


What you can expect:

  • A twice per annum, ‘Profit Related Pay’ scheme that ties bonus amounts to the amount of profit made by the business.
  • Pension scheme after 3 months of service.
  • All employees receive 25 days leave (or equivalent pro-rata) per annum and additional bank holiday days.
  • Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, At 6 months of service.
  • Investment in professional development and training to support you in your role.
  • A supportive and positive workplace culture


Next Steps:

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.


The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.


Please note that proof of the right to work in the UK will be required.

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