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Sales Coordinator

2 months ago

East London London, UK, United Kingdom Virgin Hotels London-Shoreditch Full time

Sales Coordinator

Location: Shoreditch, London, UK

Reporting to: Regional Director of Sales and Marketing

Key Communications: Regional Sales offices

Virgin Companies

External Clients

Hotel Team and Heads of Departments

Position Overview:

To assist and offer admin and sales support to the sales teams within the Virgin Hotels London-Shoreditch property. To occasionally undertake sales activities on behalf of Virgin Hotels London-Shoreditch

Key Accountabilities:

  • Support team with the day to day running of the department which would include organising show rooms for client visits, monitoring arrival and reservation reports for sales leads, hosting client site visits and preparing for group and events.
  • Manage and assist with weekly, daily and monthly reporting.
  • Manage and maintain online platforms (such as Cvent, Venue Directory) and cross-check websites to ensure all information is up to date and correct.
  • Support day-to-day enquiries as necessary or required by Sales Managers, i.e. requests for rates, offers, packages, property information, and brochures.
  • Support the organisation and planning of appointments, client events, FAM trip and tradeshows which would including gifting, appointment setting, guest list management and general support on the day.
  • Creation and distribution of offers and packages, latest news or information and availability updates via e-newsletters to specific clients or markets
  • Assist with corporate contracting, RFP submissions and performance tracking.

Key Skills Required

  • Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly the front desk team.
  • Ability to manage your time and deliver great experiences for new clients whilst maintaining an outstanding relationship with our existing premium clients.
  • Excellent organizational skills and the ability to multitask are essential
  • Strong communication skills to all levels of management
  • Creativity and innovation are essential
  • Ability to think outside the box and approach all issues with a completely fresh approach.
  • Ability to anticipate needs and over deliver wherever possible.
  • Excellent customer relations, communication, presentation and organization skills of utmost importance.
  • Able to change direction and work on multiple project aspects at once while maintaining attention to detail.
  • Enthusiastic, passionate, able to enthuse and motivate others.
  • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service.

Background must-haves

  • Current, legal and unrestricted ability to work in the UK
  • High school equivalent or education required
  • Minimum 1-2 years of previous hotel experience
  • Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone
  • Proficient in MS Outlook, Word, Excel and PowerPoint

This job description is a general representation of the duties and responsibilities commonly found for this type of position.

"We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodations.

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