Operations Manager

3 days ago

London UK, UK, United Kingdom London Gynaecology Full time

About Us

London Gynaecology is a leading private Gynaecology Practice, based at three locations: The Portland Hospital, one of London’s leading private hospitals, our independent clinic in the City of London and our new clinic on Harley Street. With 21 consultants & GPs, the practice is busy and dynamic, sees in excess of 1200 patients each month and is growing at a rate of 25-35% each year.

Our Ethos is to give expert advice and care and to always be accessible at the entire stage of the patient pathway. We are committed to ensuring that our service matches the needs of our patients.

Our Mission is to provide high quality personlised healthcare at every stage of the patient pathway, ensuring the best possible outcomes for our patients relating to their gynaecological and reproductive health. We aim to provide a safe framework for doctors to deliver expert care, using state-of-the-art medical equipment and facilities.

Our Values are:

- Honesty, dignity and respect

- Services that meet the patients’ need

- Access and accessibility

- Transparent pricing

- Robust, safe processes and policies

- Innovation


We believe it is important to treat every patient and colleague with honesty and integrity and as an equal with dignity and respect. We are a team, the wellbeing of our staff is paramount and we treat each other with respect and kindness. We are therefore looking for someone to join our organisation who embodies these values, is a team-player and will go above and beyond to deliver excellent patient service.

The Role

We are actively seeking candidates for an instrumental role, Operations Manager, reporting directly to the COO. This is a temporary position (maternity cover, initially for 12 months).


The Operations Manager will be responsible for day-to-day operations delivery and enhancement of service delivery. They will oversee and optimise clinic resources, focusing on maximising room, equipment, and clinician utilisation through strategic clinic scheduling, both short and long term. This role involves collaborating with various teams to streamline workflows, enhance operational efficiency, and elevate the patient experience within the clinic environment.


This role is for someone who has excellent operational capability and who has experience of working in a private healthcare setting previously.


Key Responsibilities


Resource Optimisation & Management

  • Manage clinic resources efficiently, maximising room, equipment, and clinician resources through effective scheduling.
  • Evaluate resource requirements and make necessary recommendations to the marketing and administrative teams to align demand to supply and vice versa. Recommend adjustments to clinician working patterns to help clinic optimisation.
  • Short term: Day to day resource planning: creating and publishing admin and nursing team's rota to ensure equitable distribution, allocating daily tasks and managing annual leave requests.

Workflow Enhancement

  • Review and enhance workflows and Standard Operating Procedures (SOPs) to improve efficiency and elevate patient experience.
  • Initiate and implement new services/products and pathways when required, aligning with the organisation's strategic goals.


Supplier Management and Cost Optimisation

  • Collaborate with the management team to review pricing from core suppliers.
  • Source and engage external services ensuring value for money.


Resource Planning

  • Assist in the future resource planning process, ensuring sufficient resources to support with the organisation's goals.


Clinician Support and Onboarding

  • Collaborate with clinicians to increase availability and support onboarding processes.
  • Coordinate with visiting consultants, facilitating efficient setup of new clinics and services.

Revenue Maximisation and Service Optimisation

  • Recommend pricing strategies by monitoring market trends and maximising revenue, especially through emergency appointments.
  • Review patient feedback to optimise services.

Technology Integration and Reporting

  • Utilise technology software, such as Semble and Excel, for operational efficiency.
  • Generate reports on resource utilisation and operational efficiency, providing insights to senior management.

Qualifications and Skills


  • Proven experience in operations management within a clinical/healthcare setting.
  • Strong analytical, organisational, and problem-solving skills.
  • Excellent communication and interpersonal abilities for effective collaboration.
  • Familiarity with technology used in clinic operations, such as Excel and patient management systems (e.g. Semble).
  • Positive attitude and demeanor.
  • High attention to detail.
  • Discretion; the nature of our work is confidential and often sensitive.
  • A willingness to pitch in and work outside of the core responsibilities of the role; we are a small team and we all work as needed from time to time.


Remuneration and Benefits


  • 25 days holiday + bank holidays per year
  • Private Pension
  • Private Health Cover (BUPA)


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