Operations Manager

4 weeks ago


UK, UK, United Kingdom STH Group Full time

STH Group is a Sodexo Live company, with offices in London, Auckland and Melbourne, enabling a truly global reach and service offering.

Our Company partners with event owners to make the biggest sporting events in the world - even better From the Olympic Games in London and Tokyo, the Cricket World Cup to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team covers the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime.

We are seeking a proactive Operations Manager to join us from September 2024 until October 2025 to drive and orchestrate unforgettable sporting moments through innovative and inclusive delivery, with a special focus on women’s sports.


This role is pivotal in driving operational excellence and innovation, implementing strategic operations and fulfilment plans, and developing exceptional service standards for travel and hospitality packages. We’re looking for a multitasker who can manage relationships with key stakeholders, ensuring the delivery of an inclusive and high-quality event experience that connects fans with the sports they love, enhancing their overall engagement and satisfaction through a range of premium experiences. You will be managing a small team.


This role will be based on-site at our Richmond office on a full-time basis. During events you will manage a small team of short term Hospitality Managers across stadia to oversee the operations as per the standards set during planning. Extensive travel across the UK and the ability to work independently, including overnight stays in hotels when required, will be necessary.


What you’ll be doing:


  • Oversee the development and execution of operational and fulfilment strategies to ensure seamless and efficient delivery of cricket and rugby events.
  • Establish and maintain high service standards for hospitality packages, tailoring services to enhance fan experiences at diverse sporting events.
  • Cultivate and maintain strong relationships with suppliers, venues, and rightsholders to promote collaborative event success.
  • Research, identify, and engage with potential suppliers and venues that align with our operational needs and standards for quality and cost-effectiveness.
  • Lead the operations team by setting objectives, conducting performance reviews, and fostering a culture of professional growth and excellence.
  • Meticulously manage event budgets to ensure optimal allocation of resources and financial compliance.
  • Incorporate sustainable practices into event operations where feasible, to encourage environmental awareness within team operations.
  • Maintain comprehensive event documentation and ensure all operations adhere to applicable legal and regulatory standards.
  • Regularly report to senior management on operational performance and develop strategies to mitigate potential risks.
  • Develop initiatives to improve fan engagement and satisfaction, ensuring an inclusive and memorable experience for all attendees.


Who you are:


  • Experienced in Operations, Event Management, or Hospitality, ideally equipped for detailed and efficient event planning and execution.
  • Proven experience with project management tools and techniques, ensuring precise tracking and timely delivery of event components.
  • Demonstrated ability in budget oversight, effectively managing resources to maintain high standards within financial constraints.
  • Strong skills in managing relationships with key stakeholders, including suppliers, organising committees, and regulatory bodies, ensuring collaborative success.
  • Quick adaptability to changing circumstances, maintaining operational efficiency and meeting evolving event requirements.
  • Exceptional organisational and multitasking skills, focusing on attention to detail to oversee various operational aspects simultaneously without compromising quality.


Desirable Competencies:


  • Strong capability to communicate clearly and effectively across all levels of the organisation and with external stakeholders, enhancing mutual understanding and cooperation.
  • Demonstrates a deep commitment to enhancing customer experience, continually seeking ways to improve service delivery and ensure customer satisfaction.
  • Excels in a team-based environment, contributing positively to team dynamics and supporting collaborative efforts to achieve shared goals.
  • Demonstrates creative problem-solving skills that contribute to overcoming challenges and improving event operations.
  • Ability to work effectively in a diverse environment, respecting and valuing different backgrounds and perspectives, crucial in international event settings.
  • Maintains composure and decision-making quality under pressure, crucial during the fast-paced execution of major sporting events.


What’s in it for you:


This role offers a competitive salary, a 10% annual company bonus, a fantastic pension scheme, private BUPA healthcare, access to a wide range of retailer discounts, a comprehensive Employee Assistance Program for mental health and wellbeing support, regular team socials, and 25 days of holiday plus bank holidays.



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