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Director of Mobilisation

2 months ago

England, UK, United Kingdom First Bus Full time

Position Title: Director of Mobilisation

Reports to: Chief Growth Officer

Location: Remote/hybrid, with frequent travel across the U.K. (and Europe)


Position Summary

To develop and lead a professional mobilisation function which delivers high performing, profitable service contracts which meet First Bus's internal sign-off metrics, and client expectations.


The Director of Mobilisations is a member of the of the First Bus Leadership Team, and, in conjunction with its peers, will contribute to the delivery of all the First Bus commercial and non-commercial commitments as well as identifying opportunities and business innovation to support business growth targets.


Acting with integrity, they will role model First Bus values and behaviors (‘Our Way') in all interactions, and through effective leadership and stakeholder management, they will ensure the needs of local authorities, investors, customers, partners, and colleagues are met.


Key Accountabilities & Responsibilities

• Recruit, inspire, manage and retain a team of experienced, proactive mobilisation professionals capable of fulfilling our strategy of growing First Bus

• Develop First Bus's mobilisation processes and capabilities to ensure sustainable high performing mobilisation project performance, through continuous development and improvement

• Deliver mobilisation projects which are compliant, deliver the as-bid solution and the as-signed off levels of performance, revenue and profit, and which meet (and where appropriate exceed) client expectations: our aim is to be recognised in the industry for the most professional, client-focussed mobilisations

• Manage mobilisation resource allocation over a 12-month view of Must-Win opportunities for pursuit, ensuring the best resources are allocated to our most valuable/challenging opportunities to achieve revenue and EBIT targets whilst also developing the team and utilising flexibility to manage costs

• Represent the mobilisation function and specific mobilisation projects in meetings within the growth function, and with MDs, Bus Exec and Group, presenting detail with passion to build confidence and gain buy in

• Build strong relationships with key stakeholders and decision makers in client organisations, building their confidence in our ability to deliver to specification and on-time, and building open, trusting relationships which allow us to quickly achieve cooperative positions when circumstances dictate

• Support, coach and lead commercial colleagues in LBUs and SBUs

• Provide colleagues in mobilisation with a clear success strategy for each mobilisation project, including clarity of key solution elements/commitments, expected contract performance, key risks and challenges, client concern/trigger points, performance and progress expectations, including milestones and sign-off metrics • Work with colleagues in LBUs, SBUs and central functions including solutions leads and bid colleagues to identify opportunities for mobilisation performance improvement

• Represent First Bus at industry events where there is a clear commercial benefit from doing so

• Together with other members of the senior leadership team, lead the strategic direction of First Bus

• Provide strong, visible and inspirational leadership, building rapport and engagement across the organisation to enable the delivery of the Growth strategy


Skills, Experience and Leadership behaviors required


Skills / Experience

• Mobilisation Director/Director of Mobilisation for a transport, FM, outsourcing contract services provider

• Strong track record of mobilisation process development

• Evidence of delivering successful mobilisation projects, which achieved signed-off commitments, and high client satisfaction

• Strong track record of people development

• A team player, wholly committed to working with and supporting their peer group and other colleagues to achieve the First Bus business strategy

• Can clearly and effectively develop and articulate a road map for change and differentiate between strategic and tactical need at all levels

• Good intellect with an analytical insight and financial literacy to quickly assess viability of business opportunities, with a “can-do” attitude to solving issues

• Can work at pace in a complex operating environment, and able to lead and influence the wider business ensuring there is buy-in to a shared vision for Growth, that is people and customer centric to deliver transformational change, whilst staying within a divisional governance framework

• Seen as a confident communicator and inspirational leader able to effectively engage with and influence customers and colleagues at all levels of the business

• Results-driven and strategically focused, with a strong ability to get into the detail when necessary

• Innovative, charismatic leader who will constantly challenge their team to raise the bar, while remaining pragmatic and getting things done

• Self-sufficient, down to earth and values driven

• Considered, strategic thinker with the intellect and gravitas to operate and influence successfully at all levels.

• Team oriented and collaborative, with high emotional intelligence

• Tenacious and resilient, with the capability to remain calm and work effectively under pressure


Leadership behaviors / competencies

• Strategic Outlook - Future Focused

• Leading Change & Transformation

• Innovation – Technology Implementation & CI

• Decision Making – Impact

• Talent & Diversity Development

• Analytical Thinking/Problem Solving

• Executing For Results – Achievement Orientation

• Business/Commercial Acumen

• Flexibility & Resilience

• Planning/Managing Resources

• Initiative/Risk Mitigation

• Holding People Accountable

• Team Leadership

• Teamwork

• Customer Focus (Excellence)

• Organisational Awareness (Broader Context)

• Influencing

• Managing Emotions & Diplomatic Sensitivity

• Communication

• Self-Development & Learning

• Track Record & Achievements

• Engineering Excellence, Scope, Complexity

• Industry Landscape

Team / Direct Reports

• TBC


Key Performance Indicators

• Build and retain team

• Evidence of mobilisation capability development

• Mobilisation success rate – metrics achieved per key milestone

• Confidence of Bus Exec and Group

• Client feedback

• Employee engagement


Rewards & Benefits

  • Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
  • We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
  • Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
  • Cycle to work scheme
  • 25 days' holiday + bank holidays
  • Pension scheme and chance to buy discounted First Group shares
  • Enhanced maternity / paternity pay
  • Flexible working


We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.


Please apply now. We look forward to receiving your application.


Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.


Applicants are advised that background checks will be conducted as a standard part of our recruitment process.