Operations Director

4 weeks ago

South of England, United Kingdom Compass Group Full time
One Retail Operations Director - South of EnglandCompetitive salaryRemote with travel across South of England 
As the South Operations Director for One Retail, you will be responsible for overseeing and driving the operational excellence of our Retail outlets. You will manage multiple clients and relationships in each location in a commercial manner, ensuring compliance and company policies are adhered to. Review business performance and ensure delivery of key financial targets in line with management and performance reporting.  Demonstrate commercial values and overall business strategy.
Key Responsibilities:
  • Lead, mentor, and motivate a team of Regional Managers to deliver key financial targets and overall compliance.
  • Commercial understanding of the Asda Brand, maximising sales opportunities while ensuring brand compliance to build trust in the partner relationship. 
  • Build and maintain strong client relationships, reviewing contract performance with each client, identifying improvements, and ensuring contract compliance to exceed client expectations.
  • Implement and maintain rigorous quality control standards to ensure Compass and brand standards are met while also ensuring compliance with all relevant health, safety, and regulatory standards.
  • Manage budgets, control costs, and drive profitability through effective resource allocation and financial planning.
  • Manage all stakeholders and project plans during the planning and build of new units from concept to completion, ensuring client is kept informed and all key deliverables are met in a timely manner.  
  • Plan and implement the strategy of growth and retention of new and existing business through leading the development of long-term account plans working with the MAP 1 sales team and local clients, to drive profitability in One Retail
  • Identify areas for improvement and drive process enhancements leading on projects to optimize efficiency and service delivery by staying ahead of industry trends to implement innovative Retail solutions enhancing the overall retail experience of the customers while driving efficiencies.
  • Provide operational insight alongside strategic marketing plans to grow sales and deliver customer satisfaction.
Essential skills 
  • A minimum of 5 years operational experience in senior leadership roles within Retail or hospitality.
  • Strong financial acumen with experience in budget management and cost control.
  • Exceptional interpersonal and communication skills.
  • Experience of managing complex and multiple client and stakeholder relationships
  • Demonstrated ability to lead and develop high-performing teams.
  • Knowledge of health and safety and regulatory compliance.
Desirable skills 
  • Developed and led an implementation of change programme to deliver operational benefits 
  • Experience of managing a mobilisation plan

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength

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