Customer Care Professional
1 month ago
Contract Scotland currently has a great opportunity for a Customer Care Coordinator to join a reputable housing developer based in Newbridge, Edinburgh.
This is a fixed-term contract for 10 months. However, our client will consider those looking to work on a temporary, weekly pay, basis.
You will be required to work Monday-Friday and should be willing to attend the office full-time until after your probationary period when a hybrid model will be assessed.
Within the housing industry, Customer Care is instrumental to the organisation's success, and this well-respected organisation understands the importance of getting it right.
Duties:
- Taking ownership
- Manage customer queries and set expectations on timescales
- Liaising with customers and contractors ensuring works are carried out according to process
- Handle escalations as and where required
- Strive to ensure all industry standards are met (NHBC Regulations)
What do you need to apply?
- Ideally, you will come with a basic understanding of construction/housing processes
- Coins package experience would be advantageous
- Successful candidates will be strong-willed
- You must be able to drive things forward, make decisions on the spot and adequately assess the needs of the Customer
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