Customer Care Professional

1 month ago


Edinburgh Scotland, Scotland, United Kingdom Contract Scotland Full time

Contract Scotland currently has a great opportunity for a Customer Care Coordinator to join a reputable housing developer based in Newbridge, Edinburgh.


This is a fixed-term contract for 10 months. However, our client will consider those looking to work on a temporary, weekly pay, basis.


You will be required to work Monday-Friday and should be willing to attend the office full-time until after your probationary period when a hybrid model will be assessed.


Within the housing industry, Customer Care is instrumental to the organisation's success, and this well-respected organisation understands the importance of getting it right.


Duties:

  • Taking ownership
  • Manage customer queries and set expectations on timescales
  • Liaising with customers and contractors ensuring works are carried out according to process
  • Handle escalations as and where required
  • Strive to ensure all industry standards are met (NHBC Regulations)


What do you need to apply?

  • Ideally, you will come with a basic understanding of construction/housing processes
  • Coins package experience would be advantageous
  • Successful candidates will be strong-willed
  • You must be able to drive things forward, make decisions on the spot and adequately assess the needs of the Customer



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