Reception Manager
2 days ago
San Carlo Hale are hiring a Reception Manager
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK - from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas - including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.
Colleague Benefits:
- You will be joining, one of the world's leading family-owned companies - which means global opportunities
- Delicious, healthy Meals whilst on duty - all free
- 30% discount in our restaurants, for you and your friends & family
- Gym discount scheme
- Squadra - our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
- Support in training and continuing Professional development
- Online development training with our San Carlo App 'lacademia'
- Wagestream - giving you flexibility to access, track, build and better manage your pay.
- Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
- Free confidential counselling sessions to help with you and your families wellbeing
- Free online health portal - giving you resources at your fingertips to help you reach your goals.
- Access to Hapi-life - a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
- Bring your friends and take part in our generous 'Refer a Friend' programme and earn up to 1000 per person
Key Responsibilities:
- Undertake all waiter/waitress responsibilities where relevant/needed
- Monitor and drive Spend Per Head in your department
- Effectively organise and run shifts as a duty manager
- Ensure that all Restaurant consumables are kept to par and are within budget spend
- Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
- Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
- Regularly hold reviews with each restaurant team member to encourage career development/progression
- Liaise with General Manager for any guidance and to communicate any training
- Ensure that team staff levels are assessed weekly and actively recruit if needed
- Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
- Onboarding of new staff, including full restaurant training and all CPL compliance is completed
- Ensure your department has an up to date Talent Pipeline with training needs and succession plans
- Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
- Ensure all Health & Safety policies are met, including all legislative and licencing requirements
Required Qualifications & Experience:
- 2 year's experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
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