Customer Support Manager

Company Say hello to the ecommerce OS.Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment...

The Company:Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.Well-funded. Over $12mil to date, solid runway and a global client base!The Opportunity:Work closely with the Head of Customer Success as the first CSM hire!As a scaling business and a developing function, the role needs someone ready to come in with...

⭐️ Heads up! This role is based in-person at our office in Shoreditch, London. ⭐️ About AskableAskable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. We saw a world full of great ideas bogged down by slow, unresponsive research methods. So, we set...

Customer Support EngineerLondonHybrid - 3 days in officeSalary: £55,000We are seeking a dedicated and customer-focused Customer Support Engineer to join our team, a leading provider of a cloud based Platform-as-a-Service (PaaS) solution. This role bridges technical troubleshooting and customer experience, making it ideal for someone with a background in...

The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

Company Say hello to the ecommerce OS.Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment...

We’re on a mission to make sure everyone has access to the law.Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.Equal access to the law is...

CUSTOMER INSIGHTS MANAGER (CX)UP TO £70,000LONDONHarnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science.THE ROLE:The Customer Insights Manager will...

Eurobase is an international software and service provider to financial institutions in over 25 countries. We provide enterprise wide solutions for insurance companies, banks and other financial institutions as well as IT recruitment services.Our aim is to be recognised as thought leaders in the sectors we operate, and to deliver innovative solutions that...

What is the job?Customer Success ManagerWe are looking for a talented Customer Success Manager (CSM) to drive adoption and success within a portfolio of top-tier customer accounts. By building exceptional relationships with each customer that you manage, you'll deliver value at all stages of the customer journey to drive mutual success and growth. If...

Exciting Opportunity with a Fast-Growing, Venture-Backed Company Transforming the Pharmacy IndustryThis rapidly expanding company, after achieving tremendous success in Australia by revolutionizing how pharmacies adopt technology, is now entering the UK market. Their modern, user-centric platform leverages AI and analytics to deliver efficient, secure, and...

Are you an experienced Customer Services / Operations Manager?Experience in managing solar PV and battery project delivery would be a distinct advantage, as would a formal project management qualification.Our client offers industrial & commercial customers fully funded solar PV & battery solutions, entering into power purchase agreements with customers to...

12 MONTH FIXED TERM CONTRACT - MAT COVERAbout the Function:The Customer Success Management function will be responsible for developing and fostering strong relationships with our customers, being their leading point of contact, for all matters pertaining to their account.As a CSM, you will be taking ownership of a critical portfolio of customers, including...

*** This job is also open for U.S. candidates in our US office ***Userled is looking for a Customer Success Manager to work alongside our Customer Success Lead to help build the strategy and foundation that will help scale the function for the next 100 customers. It's an exciting time to join and we are lucky to work with some of the biggest names in B2B...

OMNES is a modern, sustainable and cost-conscious women’s fashion brand, designing ethically crafted clothing. OMNES means ‘all’, a reflection of the fact that we all need to work together to change the way we shop, wear and think about fashion. OMNES focuses on timeless designs with a considered approach to how their pieces fit bodies of all shapes...

World leading cloud-native data platform is searching for a Customer Success Manager to join their expanding team in London. Underpinned by AI, data science, and a secure data foundation, this advanced platform makes data actionable with user-friendly dashboards and apps (advanced analytics) to amplify business impact exponentially.The successful candidate...

Responsibilities:Onboarding and Training:Lead the onboarding process for new customers, ensuring a smooth and positive experience.Provide training sessions to clients on product features, functionality, and best practices.Relationship Management:Develop and nurture strong relationships with key stakeholders within client organizations.Act as the main point...

About QargoQargo is a tech start-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. Together, we are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and...

Flagship Customer Relations Manager£50,000 + OTECentral LondonCustomer Relationship Manager Role with Prestigious Flagship Luxury Care HomeAn exciting opportunity has arisen for a Customer Relations Manager to join a leading luxury care provider at their prestigious flagship location in Central London. This role combines responsibility for generating...

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...