Customer Support Engineer

3 days ago


London, UK, United Kingdom Liberty Towers Full time

Customer Support Engineer

London

Hybrid - 3 days in office

Salary: £55,000


We are seeking a dedicated and customer-focused Customer Support Engineer to join our team, a leading provider of a cloud based Platform-as-a-Service (PaaS) solution. This role bridges technical troubleshooting and customer experience, making it ideal for someone with a background in Customer Success Management (CSM) or customer support.


In this role, you will be the first point of contact for our customers, providing prompt and effective support to resolve product-related inquiries. While the role does not demand deep technical expertise, you should possess the ability to understand our platform's features, troubleshoot issues, and escalate complex cases when necessary. Strong communication and problem-solving skills are essential, as you will need to explain solutions clearly to non-technical users.


Ideal Candidate Profile

  • Experience in customer support, technical support or similar role a must.
  • Experience with inspecting and diagnosing web-applications and/or mobile applications
  • Strong understanding of and experience with REST APIs and/or GraphQL API
  • Knowledge of Single Sign-on including OAuth, SAML, and SCIM
  • Ability to reproduce customer issues, perform triage and file bugs with Engineering
  • Strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy



  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet!A platform designed to identify and support career growth for under-represented individuals.The Opportunity:Joining the growing customer facing team as a Customer Support Administrator, you will work closely with the wider client...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.Well-funded. Over $12mil to date, solid runway and a global client base!The Opportunity:Work closely with the Head of Customer Success as the first CSM hire!As a scaling business and a developing function, the role needs someone ready to come in with...


  • London,, UK, United Kingdom Liberty Towers Full time

    Technical Support EngineerLondonHybrid - 3 days in officeSalary: £55,000We are seeking a dedicated and customer-focused Technical Support Engineer to join our team, a leading provider of a cloud based Platform-as-a-Service (PaaS) solution. This role bridges technical troubleshooting and customer experience, making it ideal for someone with a background in...

  • ITOC Support Engineer

    4 months ago


    London,, UK, United Kingdom Centre People Appointments Full time

    ITOC Support EngineerA highly successful IT and telecommunications services company based in central London seek a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be a shift work with day and night shifts.TYPE: Full Time, Permanent, ShiftWORKING...

  • IT Support Engineer

    1 month ago


    London,, UK, United Kingdom Lorien Full time

    Job DescriptionJob Title IT Client EngineerLocation London, UKDepartment Information TechnologyReports to Head of IT Support ServicesContract Fixed term contract (Until September 2025)Company Profile.My client we’re fuelled by a desire to enhance the way people work. They are here for the progressives, the forward thinkers, the status quo-challengers, the...


  • London, UK, UK, United Kingdom InterQuest Group Full time

    Role - Customer Service Engineer (Data Centre)Salary - £32,000Hours - 4 days on / 4 days offLocation - Canary WharfSummary:The Customer Service Technician (CST) is responsible for carrying out Service Requests, which could include remote hands services for customers, cross-/disconnects, and elements of customer implementations.Additional Duties and...


  • London,, UK, United Kingdom G.Digital Full time

    G.Digital are on the lookout for a Application Support Engineer and Application Support lead to join a scaling Fintech organisation as they grow their Application and Service desk teams.This organisation has been on a massive period of growth and are looking to expand teams in Engineering, Data, Test and now Support.You will be joining a small team that will...


  • London,, UK, United Kingdom Swap Full time

    Company Say hello to the ecommerce OS.Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment...


  • London,, UK, United Kingdom Swap Full time

    Company Say hello to the ecommerce OS.Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment...


  • London,, UK, United Kingdom Switch Tech Talent Full time

    Role: Application Support Engineer Location: London Bridge, Hybrid working and shifts Salary: up to £80,000 per annum Key Skills: Linux, Programming, Cloud Technologies, Web AppsWe are seeking an experienced Application Support Engineer to join a Global Consumer business, for their marketplace product near London Bridge. You will play a crucial role in...


  • London, UK, UK, United Kingdom Askable Full time

    ⭐️ Heads up! This role is based in-person at our office in Shoreditch, London. ⭐️ About AskableAskable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. We saw a world full of great ideas bogged down by slow, unresponsive research methods. So, we set...


  • London, UK, UK, United Kingdom The Graduate Project Full time

    Role OverviewOur client is looking for a dedicated Customer Support Advisor to join their dynamic customer service team. The Customer Support Advisor will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering...


  • London, UK, UK, United Kingdom Tomgandhi Consulting Ltd Full time

    Job Summary : Onsite support Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...


  • London,, UK, United Kingdom 83zero Full time

    Our client is seeking a passionate Senior Product Technical Support Engineer to help advance financial literacy and wellbeing for people around the world—all 8 billion of us!By leveraging data and behavioral psychology, our client’s technology equips users with personalized financial knowledge and skills.As a fast-growing SaaS scale-up, our client...


  • London,, UK, United Kingdom nudge Full time

    Senior Product Support EngineerWe're looking for a Senior Product Support Engineer to help us improve the financial literacy, and wellbeing, of the world’s population – all 8bn of us!By combining data and behavioural psychology, our technology empowers users with personalised financial knowledge and skills.We’re a fast paced, and even faster...


  • London, UK, UK, United Kingdom Trimble Maps Full time

    Your Title: Software Support Engineer Job Location: London, UKOur Department: Trimble MapsAre you looking to play a key part in solving the challenges of end customers and partners using Trimble's satellite navigation products that are delivered using hosted services, Linux, iOS or Android mobile devices?What You Will DoEngineers on our London team...


  • London, UK, UK, United Kingdom Clarke Recruitment Solutions Full time

    We are looking for an experienced AV engineer to working for the leading global systems integrator. The company have seen continuous growth over the years, investing back into the technology making them one of the leading integrators. They promote from within so can offer longer term career paths that other cannot. They have gained accreditation of Gold...


  • London,, UK, United Kingdom RJC Group Full time

    Senior Desktop Support Engineer - London - £75k - Energy TradingWe are working with one of our major Energy Trading clients based in London who are looking for a Senior Desktop Support Engineer to join their team and continue their exponential growth within the Energy Trading industry.They are looking for someone who is experienced across 1st to 3rd level...