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Inbound/Outbound Customer Service Advisor
3 months ago
Job description
Demon Recruitment Group is looking to recruit a number of Customer Service Advisor's to join a leading client in Walton Upon Thames.
You must live within 30 min travelling time for this role.
Experience is not requrired as full training is on offer - if you have some phone, retail or admin experience - this is ideal.
This role is completely office based so please only apply if you are happy with 100% office based - The working hours are as follows and will include a mixture of the Monday - Friday shifts stated plus 1 Saturday per month from 9.00 am - 1.00 pm
Monday-Friday
8.30am - 5:00pm
10am - 6.30pm
Saturday (one per calendar month)
9.00am - 1:00pm
Duties:
· Taking/Making inbound and outbound calls to discuss repayments
· Speaking to customers on chat
· Taking payments
· Negotiating payment arrangements if a customer cannot pay in full
Background
· Customer service or retail experience (2 years preferred)
· Excellent communication and people skills
· Confident phone manner
· Friendly and empathetic, with good active listening skills
· A positive attitude and reliable
· Able to work in a fast-paced environment with the ability to provide information quickly and clearly
· Ability to problem solve and provide customers with options
Previous experience is not required for this role, the training team will provide a bespoke training programme to ensure you have the skills and knowledge to exceed in the role.
Immediate Interviews available - apply now
Demon Recruitment Group confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
