Customer Service Representative

3 hours ago


WaltononThames, Surrey, United Kingdom Halmer Recruit Full time
Job Title: Telephone Agent

We are seeking a skilled Telephone Agent to join our team at Halmer Recruit. As a Telephone Agent, you will be responsible for speaking with customers to help them organize a repayment plan that suits both parties, while displaying empathy and excellent customer service.

Key Responsibilities:
  • Make inbound and outbound calls through a dialler system to discuss repayments
  • Speak with customers on live chat
  • Take payments
  • Negotiate payment arrangements if a customer cannot pay in full
  • Complete basic affordability checks and income and expenditure forms
  • Sign-post customers with financial difficulties to not-for-profit debt agencies
  • Update accounts status accordingly
What We Offer:
  • Casual dress policy
  • Company pension scheme
  • Wellness programme
  • Monthly food allowance through JustEat
  • 28 days annual leave, including Bank Holidays, per annum, with an additional day per year of service (capped at 33 days, rewarded based on performance)
  • Employee Assistance programme
  • Attractive bonus
  • Incentives and performance rewards
  • Company Events
  • Welcoming working environment

As a Telephone Agent, you will have the opportunity to work in a dynamic and supportive team environment, with full training provided. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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