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Customer Service Manager

1 month ago

UK, UK, United Kingdom Crest Recruitment Full time

Role: Customer Care/Customer Service Manager – West Sussex & Kent

Development: 2x large residential housing developments

Location: West Sussex & Kent

Reporting to: Head of Customer Care/Service

Working arrangements: Flexible working between developments (x2) and home working is on offer

Package on offer: A highly competitive package including base Salary, bonus scheme (20% to 30%), company car or car allowance, 25 days Annual Leave + Bank Holiday + Christmas Shutdown, fantastic suite of benefits including private healthcare, private Pension and life cover



About the role


:
Our South-East Customer Service team are looking to recruit a Customer Care/Customer Service Manager to join the team, playing a key role in ensuring that properties are handed over to customers free of defects, maintaining optimum levels of service along the wa


y.
Summary of the Ro


le:
The Customer Care/Customer Service Manager will be a dynamic person with the confidence, energy, personality and belief in delivering a great service and better ways to make our customers feel truly special. You will deliver first class service to our customers which will involve management of a Maintenance Technician and close interaction the Construction Manager and site-based construction teams. You will be responsible for the day-to-day management for all customer related matters and be responsible for identifying best practice from a customer perspective, driving change and improving satisfaction throughout the build process to successful home owners


hip.
The Successful Applicant/About


  • you:
    Proven track record as a Customer Care/Customer Service Manager working for a national or regional residential developer or a background in a similar role within Construction, or working as an Assistant / Site / Project Manager with a builder, and looking for a change of
  • careerFull driving license, and willingness to travel to sites in West Sussex &
  • ; KentA champion for customer care with extensive experience of leading teams in a customer facing envir
  • onmentHas excellent relationship management with well-formed influencing and networking
  • skillsWill be experienced in management information analysis and implementing improvements to systems and processes based on relevan
  • t dataHas excellent relationship management with well-formed influencing and networking
  • skillsCan work in a pressured environment but able to remain calm, measured and resilient in a fast-paced working-envir
  • onmentAbility and resilience to manage difficult situ
  • ationsHas proven budgetary management and commercial experience managing budgets/cost control, and planning, prioritising and organising work to meet t
  • argetsIs experienced in face-to-face customer contact with the ability to adapt to the differing types of cus
  • tomersCan anticipate potential issues and act innovatively and pro
  • activeExcellent organisational and communication
  • skillsExcellent written, verbal and listening communication
  • skillsIn depth knowledge of all aspects of the construction trade and the relevant legislative requirements e.g., Health and Safety, NHBC requirements and Building Regul
  • ationsA motivational team-leader focused on coaching and developing their team to their full pot
  • entialAbility to think ahead and forecast customer
  • issuesComfortable managing complex internal relationships and able to challenge appropr


iately
What about the benefits p


  • ackage?
    Competitive Bas
  • e SalaryCompetitive Bonus Scheme - 20
  • % to 30%Company car or car a
  • llowanceCompany
  • pension25 days Annual Leave + Bank Holiday + Christmas
  • ShutdownFantastic suite of benefits including Private Healthcare, Private Pension, Li
  • fe CoverExtensive choice of corporate


benefits