Current jobs related to Retention Agent - Windsor UK, Windsor & Maidenhead - Neilson Financial Services

  • Retention Agent

    1 month ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job DescriptionWe are seeking an experienced Retention Agent to join our team at Neilson Financial Services. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our policyholders.Key Responsibilities:Handle customer calls, emails, and other inquiries in...

  • Retention Agent

    1 month ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job DescriptionWe are seeking an experienced Retention Agent to join our team at Neilson Financial Services. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our policyholders.Key Responsibilities:Handle customer calls, emails, and other inquiries in...

  • Retention Specialist

    2 weeks ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job SummaryWe are seeking an experienced Retention Agent to join our team at Neilson Financial Services. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our policyholders.Key ResponsibilitiesManage customer interactions to resolve issues and retain...

  • Customer Retention Specialist

    1 week ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job DescriptionWe are seeking an experienced Retention Agent to join our team at Neilson Financial Services. The successful candidate will have excellent verbal communication skills and experience in handling both inbound and outbound calls.Key Responsibilities:Perform calls to policyholders who have missed payments and make payment arrangements where...

  • Retention Specialist

    4 weeks ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job Title: Retention SpecialistWe are seeking a skilled Retention Specialist to join our team at Neilson Financial Services. As a key member of our customer service team, you will play a vital role in ensuring our policyholders receive exceptional service and support.Key Responsibilities:Perform calls to policyholders who have missed payments and make...

  • Retention Specialist

    4 weeks ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job Title: Retention SpecialistWe are seeking a skilled Retention Specialist to join our team at Neilson Financial Services. As a key member of our customer service team, you will play a vital role in ensuring our policyholders receive exceptional service and support.Key Responsibilities:Perform calls to policyholders who have missed payments and make...

  • Retention Specialist

    1 month ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job Title: Retention SpecialistWe are seeking an experienced Retention Specialist to join our team at Neilson Financial Services. As a key member of our customer service team, you will play a vital role in ensuring our policyholders receive exceptional service and support.Key Responsibilities:Perform calls to policyholders who have missed payments and make...

  • Retention Specialist

    1 month ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job Title: Retention SpecialistWe are seeking an experienced Retention Specialist to join our team at Neilson Financial Services. As a key member of our customer service team, you will play a vital role in ensuring our policyholders receive exceptional service and support.Key Responsibilities:Perform calls to policyholders who have missed payments and make...

  • Customer Retention Specialist

    2 weeks ago

    Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

    Job DescriptionWe are seeking a skilled Customer Retention Specialist to join our team at Neilson Financial Services. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our policyholders.Key Responsibilities:Perform calls to policyholders who have...

  • Retention Agent

    3 months ago

    Windsor, United Kingdom Neilson Financial Services Full time

    Job DescriptionWe are looking for an experienced Retention Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls. The successful candidate will have excellent attention to detail, be creative and solution focused; delivering high standards of service that NFS both expects and takes pride in. The ability...

  • Retention Agent

    5 months ago

    Windsor, United Kingdom Neilson Financial Services Full time

    **Company Description** Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones. **In this role...

  • Sales Agent

    1 week ago

    UK, UK, United Kingdom Centrica Full time

    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...

  • Inbound Customer Service Agent

    2 months ago

    Sheffield, UK, South Yorkshire, United Kingdom Unity Connect Full time

    Inbound Customer Service Agent:Working Hours: 9:00am to 5:30pm and 11:30am to 8:00pm, Mon - Sun, 5 days a weekSalary: 25,750 GBPPosition Overview:We are seeking a highly motivated and enthusiastic Inbound Customer Service Agent to join our team. As an Inbound Customer Service Agent, you will be responsible for providing exceptional customer service by taking...

  • European Road Freight Operator

    3 weeks ago

    UK, UK, United Kingdom Spring Resourcing Solutions Full time

    We are looking for an Export Road Freight Operator to manage end to end shipments for a wide range of customers. This role is working for a freight forwarder in Bradford. In this role, you'll liaise with customers and overseas agents, plan loads and raise export documentation for shipments - UK to Europe. We are looking for someone who has working...

  • Senior Loan Administrator

    3 days ago

    UK, UK, United Kingdom IPOE Consulting Full time

    Senior Loan Administration - Bilateral & SyndicatedInternational Bank based in the City of London, are looking to bring onboard a Senior Loans Administrator. Permanent position with hybrid working. To be considered for this position, candidates MUST be degree educated. The incumbent will be responsible for administering the delivery of all functions in...

  • Commercial Finance Manager

    3 days ago

    Hammersmith, UK, West London, United Kingdom Robert Half Full time

    This is an exciting opportunity for a Senior Commercial Finance Manager to join a leading Tech business. Senior Commercial Finance Manager Responsibilities: Work with the Managing leadership team to ensure they have the right KPIs to measure performance, balancing service and costEnsure Managing have full visibility of their costs and the different views...

  • Global Sales Lead

    3 weeks ago

    UK, UK, United Kingdom Jackson Hogg Full time

    As the Global Sales Lead, you will drive the growth of fuel marker technology in both conventional fuel and biofuel supply chains globally. The role will focus on new client acquisition, through delivery of attractive techno-commercial proposals that meet specific customer needs to drive growth and profitability for the business in an ethical and safe...

  • Mortgage Advisor

    3 weeks ago

    UK, UK, United Kingdom Talent Finder Jobs Full time

    Mortgage Advisor | Accrington - Office-based and Remote Opportunities Available | Full TimeJoin a Growing Mortgage Advisory Team!Are you looking for an exciting career in the mortgage industry, where your expertise can make a difference in people’s lives?Our client is a highly successful and expanding mortgage team with years of experience and a long list...

  • Senior Credit Underwriter

    2 months ago

    UK, UK, United Kingdom Fintellect Recruitment Full time

    Our client is a well established property finance lender in Manchester. Due to growth they are now looking for a Senior Underwriter to join their team.As a Senior Underwriter, you will make key decisions on funding requirements. You will be responsible for assessing and underwriting complex property finance cases as well as working as part of the wider...

  • Marketing Manager

    7 days ago

    London, UK, UK, United Kingdom Vision Hall Full time

    Vision HallJOB DESCRIPTION: Vision Hall Marketing ManagerAddress: Vision Hall, Bidborough Street, London WC1H 9AUJob Role: Marketing ManagerReporting to: Sales and Marketing DirectorReporting in to you: Marketing TeamSalary: Depends on experienceA...

  • Partnerships Manager

    4 weeks ago

    UK, UK, United Kingdom UAP Full time

    Job Title: Partnership ManagerCompany: UAPLocation: Canary Wharf, LondonEmployment Type: Full-Time, On-SiteCompany Overview:At UAP, we leverage cutting-edge technology and services to support students from around the globe in their educational pursuits. Our platform, designed with a deep understanding of the international student experience, seeks to enhance...

  • London Airfreight Manager

    4 months ago

    Hayes, UK, London, United Kingdom Parkside Recruitment Full time

    Our international client requires an experienced Airfreight Manager - Export to join their team. As the London Airfreight Manager Export, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.Key...

  • Commissioning Manager

    3 days ago

    Reading, UK, Berkshire, United Kingdom QCS Staffing Full time

    Commissioning Manager - Berkshire - 12-Month Contract Our client, an experienced principal contractor who partners with some of the biggest data centre providers in the market, are currently seeking a brand-new CSA Manager. The project at hand is based in the Slough region, and long-term future work is expected in the area. Achieving a huge turnover of over...

  • National Sales Manager

    1 month ago

    West Midlands, UK, UK, United Kingdom BMS Performance Full time

    · National Sales Manager - Wolverhampton· Up to £40,000per annum plus bonus· Leading manufacturer in Cup DrinksInterviews Next Week - Apply Now!Company & Role:The company you will be working with, produces soft drinks, cup drinks & flavoured spring water. As National Sales Manager, you will be responsible for managing Large Key accounts within the...

  • Senior Account Handler

    1 month ago

    City Of London, UK, Central London, United Kingdom HAYS Full time

    Your new company Your new job working as a Senior Commercial Account Handler will be working for an established Global Lloyd's Brokers who employ over 700 employees around the world and have a global footprint across more than 150 countries, your new broker has cemented their place as a top 10 contributor to Lloyd’s. Your new Brokers have been...

  • Residential Conveyancing Lawyer

    1 week ago

    City Of London, UK, Central London, United Kingdom JMC Legal Recruitment Full time

    This cutting edge, progressive firm consistently punches above its weight and is fast setting the standard by which other companies are measured. They offer unparalleled support, training and progression in a vibrant working culture. The Firm:Boasting a modern, 21ST Century approach to all traditional Residential Property/Conveyancing matters, this practice...

  • Head of Human Resources

    2 weeks ago

    Cambridgeshire, UK, Eastern England, United Kingdom MacGregor Black Full time

    Head of HRCan you lead a dynamic HR team while driving transformative change to build a high-performance culture across a diverse and evolving organisation?Do you have the strategic vision and passion for developing and implementing people-centric strategies that align with business goals and improve employee engagement and capability?Are you ready to...

  • Talent Manager

    4 weeks ago

    London, UK, UK, United Kingdom DDA Full time

    Talent Manager About UsDDA is a leading global creative marketing and strategic communications agency working in the entertainment and brands spaces. With offices in Los Angeles, New York and London we offer a bespoke service and truly global reach for festivals, networks, platforms, producers, distributors, financiers, government organisations, and...

Retention Agent

3 months ago

Windsor UK, Windsor & Maidenhead, United Kingdom Neilson Financial Services Full time

Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones.

Job Description

We are looking for an experienced Retention Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls. The successful candidate will have excellent attention to detail, be creative and solution focused; delivering high standards of service that NFS both expects and takes pride in. The ability to project the organisation’s professional image through excellent verbal communication, the Retention Agent will deal with a wide range of customer issues. The role will involve proposing appropriate solutions to retain NFS customers through outstanding service.

In this role you will:

  • Perform calls to policyholders who have missed payments and make payment arrangements where required.
  • Discuss, agree and arrange various client requests such as payment arrangements, sending policy details etc.
  • Handle customer complaints that may arise on a retention call, escalating to complaints team where necessary.
  • Record required call notes in relation to any work items handled, policy and/or payment changes to ensure the interaction is recorded accurately for business records.
  • Provide clients with correct and accurate information.
  • Respond to customer requests to cancel their policy and address any concerns they may have, sell policy benefits and use available retention tools to retain the customer as a policy holder.
  • Meet expected individual targets and contribute to business and team targets ensuring all customer service, sales and cancellation queries are handled in a professional, results driven manner.
  • Follow and apply quality assurance guidelines and compliance rules to all retention activities.
  • Observe and provide general updates to management team around trends in relation to the reasons for customer cancellation.
  • Learn and apply coaching and feedback from your manager to assist in meeting KPIs and expectations within the role.
  • Communicate effectively and professionally with other departments such as Service, Claims and Sales.
  • Keep up to date with any changes relating to Company Policies, processes and procedures.
  • Log service desk requests with manager when experiencing system issues.
  • Report any alleged agent misconduct and/or customer complaints to manager.
  • Managing customer requests effectively and efficiently.
  • Managing the delivery of customer correspondence within agreed company frameworks, timescales and deadlines.

Qualifications

For you application to be considered you will need:

  • Excellent communication, interpersonal skills with a demonstrated ability to correspond both verbally and written to exceptionally high standards
  • High level of attention to detail
  • Knowledge of practices and procedures in a retention related environment
  • A hands on, common sense approach to day to day work related matters
  • Ability to operate well under pressure and within deadlines
  • Ability to multitask effectively whilst maintaining a high level of quality and service
  • Intermediate computer skills (Microsoft office)

Additional Information

What's in it for you:

  • A competitive starting salary of £27,500 plus commission
  • Exceptional training – giving you all the tools to succeed throughout your NFS career
  • Option of hybrid working after 3 months
  • Amazing bunch of people that genuinely want to support you and celebrate your wins
  • Incentives & rewards .. Amazon & Love to Shop vouchers, Go Pros camera, TVs, Pizzas, Echo Dot, Apple Watch, Sonos speaker and iPad to name a few.
  • We work hard but we know how to have fun too; we have regular theme days and charity events for all to enjoy.
  • Fancy a morning brew? We have that covered Tea, coffee and milk provided
  • Life Assurance from day 1 so you are protected too
  • Employee Assistance Programme to help and support with life stuff
  • We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms and more
  • Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing
  • Enhanced Maternity and Paternity pay
  • Pension & 23 days holiday

INDHP