Sales Agent

1 month ago

UK, UK, United Kingdom Centrica Full time
We are Centrica We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Location - We can be flexible however you will need to be within a commutable distance within one of our core sites being Uddingston, Cardiff or Leicester for office attendance as required for business demand.

Reward Scheme - Salary £25,504 with a fantastic monthly commission scheme of 1k a month OTE (300% cap) + Excellent benefits

Hours / Shift Patterns. Rotational shifts that covers the hours between Monday - Friday 8am-8pm & Saturday's 8am-6pm. Flexibility will be required, and rotations will vary.

Here's what you would be up to?

As a Sales agent you'll be responsible for taking inbound calls from new and existing customers to retain and/or sell products and services. Supporting our Life Events customers who may be dealing with home moves or bereavement. As such you will handle these calls with care, consideration and appropriately identify opportunities to retain and sell our products and services.

Accountabilities:

  • Promote and cross sell a wide variety of products and services to new and existing customers to increase customer retention, loyalty and to build the highest reputation with the customer.
  • Increase growth by understanding why our customers are wanting to leave, successfully aligning our products and services to their needs and saving the customer.
  • Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service driving positive Net Promoter Score
  • Support our priority breakdown inbound call type when required. Being available for our customers who need help asking the right questions, listening carefully, and making effective decisions based on your findings.
  • Supporting existing customers who are moving home to, where possible, retain them and appropriately identify and promote sales opportunities…
  • Support customers who are dealing with bereavement, treating these customers with care and empathy, and where possible transfer / retain accounts…
  • Deliver customer outcomes that meet British Gas values and our commitment to treating customers fairly.

To be successful in this role you'll be customer obsessed as well as have prior experience within Sales and Customer retention focused environment "where you put the customers needs first".


You will need to be resilient, confident, and professional when faced with challenging customers and passionate, not only about product promotion and growing our business but helping our customers when they need you.

Key Competencies/Core Capabilities required to be successful in this role;

  • Inbound calling confidence & capability
  • Product promotion and sales closure skills
  • Ability to build effective customer relationships.
  • Excellent communication skills and the ability to articulate in a clear and concise manner.
  • Demonstrate positivity and enthusiasm about new and/or challenging tasks
  • Ability to perform in a regulated sales environment
  • Effective in seeing queries and complaints through to resolution
  • Computer literacy in order to operate customer related information system in an efficient manner
  • Displays an ongoing commitment to learning and self-improvement
  • Demonstrate our values & behaviours
  • Ability to listen carefully and empathise with customers
  • Ability to adapt style of communication to different customer types

"As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role."

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