Guest Experience Senior Supervisor

4 weeks ago

North West London, London, United Kingdom London Marriott Regents Park Full time

POSITION SUMMARY

Maternity Cover - 01st May 2025

Explore our very big world.

We are looking for a passionate Guest Experience Senior Supervisor to join our wonderful team at London Marriott Hotel Regents Park.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you'll make

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What you'll do

  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges, as well as cashing guests' personal and traveller's cheques
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

What we're looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift

Perks you deserve

We'll support you in and out of the workplace by offering:

  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Learning and development opportunities
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.


LONDON MARRIOTT REGENTS PARK

London Marriott Hotel Regents Park offers everything you need to experience England's capital city in style. Ideally situated in Northwest London, just steps from Regent's Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we'll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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