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Senior Guest Experience Manager

4 weeks ago

London, Greater London, United Kingdom London Marriott Regents Park Full time

Role Summary

We are seeking a highly skilled Guest Experience Senior Supervisor to join our team at London Marriott Hotel Regents Park.

The Impact You'll Make

As a Guest Experience Senior Supervisor, you will be responsible for creating a warm and welcoming atmosphere for our guests. You will be the first point of contact for guests, answering their questions, and providing information about hotel services and facilities.

Your Key Responsibilities

  • Process guest check-ins, assigning rooms and activating room keys.
  • Coordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
  • Respond to and process all guest calls, messages, questions or concerns.
  • Provide guests with information and directions regarding property and local areas of interest.

About Us

At London Marriott Hotel Regents Park, we are committed to providing exceptional service to our guests. We believe in creating a warm and welcoming atmosphere that makes our guests feel at home.