Senior Facilities Manager

5 days ago


London UK, UK, United Kingdom The Restaurant Group Full time

About us:

We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. Were a significant player in the UK casual dining market, operating a number of renowned restaurants and pubs including Wagamama, Barburrito and Brunning & Price. Our diverse portfolio of brands provides something for everyone, and we are proud to be TRG.


The Role:

This role will support our Concessions business, owning and managing all key maintenance issues across our airport restaurant locations. This is a field based role with national travel.


Key Responsibilities:


Ownership & Management of Key Maintenance/Trade Impacting Issues

  1. Ensuring all keys issues efficiently managed and communicated
  2. Ownership of system processes with reduced helpdesk service


Overall Management of Planned & Statutory Maintenance Tasks

- Overseeing planned maintenance schedules across the estate

- Controlling period by period spend vs budget

- Working with external maintenance helpdesk team to ensure key tasks are delivered within the expected timeframes


Managing Relationship with External Maintenance Helpdesk

- Working closely with Bellrock Account Manager

- Monitoring helpdesk performance

- Regular meetings to check on key measures (open/overdue jobs, quote submission/completion)


Contractor Management

- Coordinating review meetings

- Measuring contractor performance against key kpi’s

- Working with contractor base to identify areas for improvement & development

- Identifying new contractors where required


Operations Team Relationships

- Escalation contact for the operations team

- Attendance at operation and area meetings to review maintenance processes

- Working with the team on specific maintenance issues to agree a practical solution


Visiting & Surveying Restaurants

- Build a strong knowledge of all sites within the Concessions estate

- Specific visits when required to review significant maintenance issues

- Scoping specific maintenance projects and ensuring best price is obtained


Cost Management Ownership

- Managing Concessions maintenance budget (reactive, planned & capex)

- Weekly reporting to operations team on maintenance job numbers & spend

- Reviewing and approving quoted works up to an agreed cost value


Requirements:

  • Experience of working in an airport environment
  • Understanding of Facilities Management Systems
  • Previous experience with HVAC equipment
  • Have strong communication and organisational skills
  • Be flexible and adaptable to new ways of working
  • Be able to multi-task and prioritise key business issues
  • Be proactive with a strong desire for continuous improvement
  • Have good knowledge and understanding of Statutory Health and Safety and Hygiene Regulations etc.
  • Have good Excel and Outlook IT Skills


The Location: Field based with national travel



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