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Information Technology Support Engineer

4 months ago

Hertford UK, Hertfordshire, United Kingdom Allegiance Group Full time

IT Support Engineer


Salary: Up to £30K DOE

Location: Hertford


My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.


Responsibilities:

  • Attending to phone calls and delivering exceptional customer service consistently.
  • Maintaining appropriate attire, including on-site visits.
  • Achieving designated KPIs
  • Escalating IT issues to the appropriate senior personnel when necessary.
  • Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager.
  • Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use.
  • Offering assistance as needed to the Service Desk Manager.
  • Providing support and guidance to colleagues on IT-related matters.


Experience:

  • 12 months experience of Helpdesk support
  • Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.
  • Active Directory
  • Windows Server
  • Group Policy Management
  • Familiarity with networking concepts (DNS, DHCP, TCP/IP)
  • Cyber Security Solutions
  • VoIP Telephony Support


Desirable Experience:

  • Hyper-V/VMWare
  • Intune
  • VLAN
  • Azure


If you are a skilled Service Desk Engineer, seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV


Key words: IT Support Engineer, IT Support Analyst, 1st line, First Line, 2nd Line, Second Line, Service Desk Engineer, Help Desk Engineer, Helpdesk Engineer

Locations: Hertfordshire, Hertford, Welwyn Garden City, Cheshunt, Potters Bar, Stevenage, Harlow, St Albans, Harpenden, Loughton, Letchworth, Borehamwood, Hitchin, Luton, Hemel Hempstead, Watford, Royston