IT Engineer

3 weeks ago


Hemel Hempstead UK, Hertfordshire, United Kingdom Henderson Scott Full time


IT Engineer - Hertfordshire (Hybrid role) - £40-50K

My client is currently seeking an ICT Engineer to join a busy engineering team, engaging closely with end customers on a regular basis & taking full ownership of customer issues.


Responsibilities

  • Provide expert-level technical support to address complex issues.
  • Troubleshooting hardware, software, & network-related problems.
  • Take ownership of escalated incidents, ensuring they are resolved within agreed-upon SLA.
  • Build strong relationships with customers and third-party service providers to resolve technical issues.


Who You Are

A technical professional with experience in an IT Support or IT Service Desk position, the ideal candidate will have:

  • Microsoft Windows desktop and server configuration and support experience.
  • Exchange On Prem and Online configuration and support experience.
  • Terminal server environment configuration and support experience (Citrix, AVD, RDS).
  • Active Directory configuration and administration.
  • Strong knowledge and understanding of Group Policy.
  • Strong general networking skills (CLI, Subnetting, NAT).
  • Router configuration and support experience (Cisco, HP, Draytek).
  • Firewall configuration and support experience (Watchguard, SonicWALL).
  • HP ProLiant & Dell PowerEdge Server Hardware support experience.
  • Storage technologies (NAS, NetApps, Synology).
  • Strong understanding of Office 365, Microsoft Azure & SSL Certificates7.
  • Experience with Microsoft SQL Server 2012 and later - Setup, configuration, backups and maintenance plans.
  • Knowledge of Networking and related technologies - Active Directory, DNS, DHCP, VPN, Firewall.
  • virtualization technologies (Hyper-V and VMWare).
  • Automation scripting languages Python & PowerShell.


Knowledge and Experience

  • Sc. / M.Sc. Computer Science / Information Systems / IT Operations Management
  • 3+ years providing system support in a technical environment (SaaS companies preferred).


IT Engineer - Hertfordshire (Hybrid role) - £40-50K


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