Application Support Specialist

4 weeks ago

Hertford UK, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

My client are a leading provider of innovative technology solutions tailored for the retail industry. Their cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth. They are seeking a skilled and motivated Application Support Specialist to join their dynamic team and contribute to their mission of revolutionizing retail through technology.


Key Responsibilities:

  • Provide exceptional application support to their retail clients, ensuring seamless functionality and optimal performance of our software solutions.
  • Troubleshoot and resolve technical issues related to their applications, working closely with clients to understand and address their needs.
  • Collaborate with the development team to identify and fix software bugs, and implement enhancements based on client feedback.
  • Conduct regular system checks and maintenance to ensure the stability and reliability of their applications.
  • Assist clients with onboarding, training, and usage of their software, ensuring they maximize the value of their solutions.
  • Maintain detailed documentation of support activities, issues, and resolutions.


Qualifications:

  • 3-5 years of experience in application support, with a strong background in Java programming.
  • Proven experience in the retail industry, with a deep understanding of retail operations and challenges.
  • Excellent client-facing skills, with the ability to communicate technical information to non-technical users effectively.
  • Strong problem-solving abilities, with a proactive and analytical approach to identifying and resolving issues.
  • Ability to work independently as well as collaboratively within a team.
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Benefits:

  • Competitive salary package with performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and career growth.
  • Collaborative and inclusive work environment.
  • Convenient office location with modern amenities.

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