Application Support Manager

2 weeks ago

Welwyn Garden City UK, Hertfordshire, United Kingdom PayPoint plc Full time

Please note - This role will require you to be onsite 2-3 days per week in our Welwyn Garden City office. No sponsorship offered.


Why are we recruiting?

We are passionate about the technologies we use and build at PayPoint. To keep up to date with the latest in the technology space we need people who are passionate about a vast range of operating systems, devices, applications and software. Our Application support team now has an opportunity for that passionate person to join the team, and help manage and evolve our support function.


The Manager role operates on a typical working business day (Monday-Friday: 9am to 5:15pm).

However, the wider team who support our PayPoint terminals, including the flagship PayPoint One and its EPOS system, the PayPoint Mini device and supporting systems, currently operate over a seven day a week rota (Monday-Friday: 8am-8pm, Saturday: 8am-6pm, Sunday: 10am-4pm).

We are looking for someone to show great passion and care for our retailers and colleagues, wanting to provide them with a great customer experience when they are having technical difficulties, and at points, to be the voice of the retailer.


What will you be doing?

This role is accountable for the Application Support function. This function provides 2nd line support to our internal Contact Centre, supports our managed retailers, and manages technical change into the Production environment. The role will be responsible for the support processes and practices adopted by the team, driving efficiency, and ultimately reducing resolution times.


In addition, you will also be responsible for understanding the health and performance of the supported products. You will use insights from the support team to identify opportunities for product improvements to enhance our product offerings and the level of service provided to our customers, ultimately reducing call drivers. You will collaborate with the Product and Engineering functions to help establish and prioritize work items to be fed into the engineering backlog.


You will actively participate in service reviews with both internal and external stakeholders, and be comfortable presenting MI reports and KPIs on team and product performance.


In addition to the service the team provides, you will also be accountable for the personal and technical development of the people within the team, creating an environment where commitment and morale are high.


What would we like from you?


  • Previous experience of managing a team of Support Analysts
  • Proven experience of demonstrating team performance, and driving improvements, through accurate MI reporting and KPIs
  • Experience of querying and analyzing data to determine product heath and trends
  • Experience supporting a complex enterprise environment, ideally within a Windows and SQL Server environment, and experience of connected retail devices
  • A logical approach to problem solving and the ability to coach/mentor/direct others
  • Working knowledge of the principles of the ITIL (the IT Infrastructure Library) for service management
  • Great stakeholder management and proven experience working collaboratively with both technical and non-technical staff.


It would be great if you already have…


  • Previous experience of: ServiceNow, MS SQL, Azure Log Analytics, Splunk
  • Understanding of transaction processing systems, preferably with some exposure to electronic point of sale.
  • Experience of financial systems, ideally involving payment processing
  • Experience of support within an Azure environment
  • A recognized IT or management qualification


What can we do for you?


This position will have a mix of remote and onsite working.


  • Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
  • On-site gym at our office, and nationwide corporate rate gym membership
  • Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
  • Contributory company pension scheme
  • Private medical insurance
  • Life assurance of 3 x annual gross salary, with the option to purchase additional cover
  • You're also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card


At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons

  • Senior Application Security Engineer

    3 weeks ago

    Welwyn Garden City, UK, Hertfordshire, United Kingdom Tesco Technology Full time

    An exciting opportunity to join a leading company and play an influential part in their continued dedication to Application Security.At Tesco, the application security team’s strategy is to provide security tooling that fits seamlessly into software engineering teams ways of working, helping them find and deal with security problems early within the...

  • Senior Application Security Engineer

    2 weeks ago

    Welwyn Garden City, UK, Hertfordshire, United Kingdom Tesco Technology Full time

    An exciting opportunity to join a leading company and play an influential part in their continued dedication to Application Security.At Tesco, the application security team’s strategy is to provide security tooling that fits seamlessly into software engineering teams ways of working, helping them find and deal with security problems early within the...

  • Application Support Engineer

    3 weeks ago

    Stevenage, UK, Hertfordshire, United Kingdom Russell Tobin Full time

    Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 PER DAY UMBRELLAROLE SUMMARYWe are for looking someone with broad knowledge but not specialist in App support and infrastructure.Applications, End User Support.Responsible for the efficient operation and support of applications within the Mechanical Design...

  • Application Support Engineer

    2 weeks ago

    Stevenage, UK, Hertfordshire, United Kingdom Russell Tobin Full time

    Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 PER DAY UMBRELLAROLE SUMMARYWe are for looking someone with broad knowledge but not specialist in App support and infrastructure.Applications, End User Support.Responsible for the efficient operation and support of applications within the Mechanical Design...

  • Application Support Specialist

    12 hours ago

    Borehamwood, UK, Hertfordshire, United Kingdom Addition+ Full time

    We are currently recruiting for one of our trusted clients who are looking for an Application Support Specialist. Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.Our client is embarking on an exhilarating journey, backed by substantial funding that...

  • Application Support Specialist

    3 weeks ago

    Hertford, UK, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    My client are a leading provider of innovative technology solutions tailored for the retail industry. Their cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth. They are seeking a skilled and motivated Application Support Specialist to join their dynamic team and contribute to...

  • Application Support Specialist

    2 weeks ago

    Hertford, UK, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    My client are a leading provider of innovative technology solutions tailored for the retail industry. Their cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth. They are seeking a skilled and motivated Application Support Specialist to join their dynamic team and contribute to...

  • Application Support Engineer

    3 weeks ago

    Stevenage, UK, Hertfordshire, United Kingdom ScaleneWorks People Solutions LLP Full time

    At ScaleneWorks People Solutions, we're more than recruiters; we're career architects dedicated to connecting exceptional talent with top-tier opportunities. Backed by industry experts, we prioritize relationships, offer global opportunities, and champion your success every step of the way.Ready to shape your future? Explore opportunities with us...

  • Application Support Engineer

    2 weeks ago

    Stevenage, UK, Hertfordshire, United Kingdom ScaleneWorks People Solutions LLP Full time

    At ScaleneWorks People Solutions, we're more than recruiters; we're career architects dedicated to connecting exceptional talent with top-tier opportunities. Backed by industry experts, we prioritize relationships, offer global opportunities, and champion your success every step of the way.Ready to shape your future? Explore opportunities with us...

  • Cover Manager

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Monk's Walk School Full time

    Cover Manager (including cover supervision duties)Start date: July 2024Full time, 37.5 hours per week 7.00am – 3.30pm term time (38 weeks per year)H9 £31,652.00 inclusive per annum (actual salary for term time only) Monk's Walk is a high performing, oversubscribed school, seeking to appoint a Cover Manager responsible for organising cover for absent...

  • Cover Manager

    2 months ago

    Welwyn Garden City, Hertfordshire, United Kingdom Monk's Walk School Full time

    Cover Manager (including cover supervision duties)Start date: July 2024Full time, 37.5 hours per week 7.00am – 3.30pm term time (38 weeks per year)H9 £31,652.00 inclusive per annum (actual salary for term time only) Monk's Walk is a high performing, oversubscribed school, seeking to appoint a Cover Manager responsible for organising cover for absent...

  • Support Engineering Data Specialist

    2 months ago

    Welwyn Garden City, Hertfordshire, United Kingdom Boeing Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...

  • Land Manager

    3 weeks ago

    Welwyn Garden City, UK, Hertfordshire, United Kingdom tdm recruitment Full time

    I am working with one of the fastest growing privately owned house builders in Hertfordshire that is expanding its team and is looking to appoint a land manager.You will be given a clear progression path to land director and critically you will be given a stack of cash to go do deals as the company has heavy private equity investment. The business is already...

  • Land Manager

    2 weeks ago

    Welwyn Garden City, UK, Hertfordshire, United Kingdom tdm recruitment Full time

    I am working with one of the fastest growing privately owned house builders in Hertfordshire that is expanding its team and is looking to appoint a land manager.You will be given a clear progression path to land director and critically you will be given a stack of cash to go do deals as the company has heavy private equity investment. The business is already...

  • Marketing Manager

    13 hours ago

    Welwyn Garden City, UK, Hertfordshire, United Kingdom PayPoint plc Full time

    Role Overview Reporting to the Head of SME & Retailer Marketing, the SME & Retailer Marketing will support the creation and execution of the company’s marketing & PR plans for SME & Retailer Partners, enabling the delivery of PayPoint Group’s core strategic priority to embed its products and services at the heart of SME and convenience retail...

  • Application Support Engineer

    3 weeks ago

    Stevenage, UK, Hertfordshire, United Kingdom L&G Recruitment Full time

    We are for looking someone with broad knowledge but not specialist in App support and infrastructureApplications, End User SupportProvide extensive end user support for Mechanical Design applicationIdeally have spent significant time administering / configuring Windchill and completed Windchill Windows 10 OS / Windows Server OS

  • Application Support Engineer

    2 weeks ago

    Stevenage, UK, Hertfordshire, United Kingdom L&G Recruitment Full time

    We are for looking someone with broad knowledge but not specialist in App support and infrastructureApplications, End User SupportProvide extensive end user support for Mechanical Design applicationIdeally have spent significant time administering / configuring Windchill and completed Windchill Windows 10 OS / Windows Server OS

  • Bid Manager

    3 weeks ago

    Welwyn Garden City, UK, Hertfordshire, United Kingdom Invision Recruitment Ltd Full time

    Bid Manager – Welwyn, Hertfordshire – Tier 1 Main Contractor – Social Housing - HybridI am currently representing a world leader in construction. This company works across over 50 countries and has an annual turnover in the Billions. They are currently looking for a Bid Manager to join their well-established Team in Hertfordshire. You’ll be...

  • Bid Manager

    2 weeks ago

    Welwyn Garden City, UK, Hertfordshire, United Kingdom Invision Recruitment Ltd Full time

    Bid Manager – Welwyn, Hertfordshire – Tier 1 Main Contractor – Social Housing - HybridI am currently representing a world leader in construction. This company works across over 50 countries and has an annual turnover in the Billions. They are currently looking for a Bid Manager to join their well-established Team in Hertfordshire. You’ll be...

  • Support Engineering Data Specialist

    2 months ago

    Welwyn Garden City, Hertfordshire, United Kingdom Boeing Full time

    Support Engineering Data SpecialistCompany:BCAS Europe LimitedJob ID: Date Posted: Location:GBR - Welwyn Garden City, UKJob Description Qualifications:Introduction:Our products support the maintenance, modification and repair of the Boeing commercial fleet and the users of our products require concise, accurate technical documentation. We are wishing to hire...