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Technical Helpdesk Engineer

3 months ago

Hertford UK, Hertfordshire, United Kingdom Custom Intelligent Security Full time

Summary:

Custom Intelligent Security is seeking a Technical Helpdesk Engineer to provide proactive and reactive support for clients under Software Support Maintenance Agreements (SSMA) and to assist internal teams. The role involves primarily remote support, with occasional on-site visits as needed.

Key Responsibilities:

  • Technical Support: Troubleshoot and resolve software/hardware issues, provide user training, and handle on-site support if necessary.
  • Contract Management: Assist with generating quotes, renewing software licenses, and tracking contract performance.
  • System Management: Configure deployment packages, manage alert profiles, and implement system changes.
  • Training & Communication: Create monthly technical bulletins, conduct internal training, and maintain up-to-date knowledge through training sessions.

Required Skills:

  • Enterprise security systems knowledge (e.g., Genetec, Lenel)
  • Understanding of networks and IT technologies
  • Genetec certification
  • Excellent communication and organizational skills
  • Proficient in MS Office

Desired Skills:

  • MCSE/CCNA certification
  • Experience with MS SQL, JavaScript, and scripting languages (Python, C++)
  • Certifications in Lenel, Gallagher, Avigilon

Location:

Based at our Head Office in Hertford, Hertfordshire, with potential for remote work for the right candidate.


Benefits:

  • 24 days annual leave plus bank holidays.
  • Rewards and healthcare package.
  • Hybrid working.
  • Company pension.

Ongoing training and development.tten communication skills