Contract Support Manager

4 weeks ago

Derby, Derbyshire, United Kingdom Compass Group UK Full time

Facilities Contract Support Manager

Up to £30,000 per annum

Role will require you to work from the site based in Derby and our Head Office based in Birmingham.

Benefits Include : Free Parking and meals at Head Office site.

A brand new opportunity has arisen for a Contract Support Manager for our 14forty business offering a great opportunity for an experienced Support Manager.

Integrated facilities management services with a purpose.

We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

The overall purpose of the role is to provide contract support to the 14forty Facilities Management contract covering both hard & soft services. Experience with multiple IT software and accounting software and the ability to prepare and present presentations, reports and budget summaries are essential.

You must be able to work effectively and collaboratively with a small team of colleagues, where mutual support is vital to the achievement of the contract and Compass’ objectives. Building relationships with other key central departments (TUPE, HR, Finance, Administration) as well as close working relationship with the Account Management Team are key to success in this role.

Key Responsibilities include but not limited to:

  • Production of KPI statistics and performance to agreed service level agreements in a format suitable for client review meetings. This includes production of quarterly summary reports giving trend analysis.

  • Process and manage to completion any site security/accreditation passes for all staff attending site ensuring no delay in site access or disruption to service delivery.

  • Maintenance of cleaning consumable spend and managing of site budgets.

  • Manage the Ad -Hoc and project works within the account by raising the SCCF and tracking invoicing to payment.

  • Maintenance of P files for all personnel across the contract

  • To assist with IT service requests for the contract

  • Manage the reward and recognition voucher scheme in line with HMRC /Compass process.

  • Booking of travel and hotel requirements in support of the wider management team

  • Support the management team in managing Foodbuy on-line invoicing and payments.

  • Maintaining documentation relating to the contract and contract variations

  • Undertake a full range of quality reporting both weekly and monthly as required – audits, PPMs, site Inspections etc. through the system detail.

  • Undertake administrative duties in support of the wider Central Administration Team,

  • Diligent report monitoring

  • Support Management with Month end site invoicing review process, file receipts and invoice back up where relevant.

  • Answer and deal with queries and telephone calls from customers, colleagues, and team members.

  • To be the key interface with all sub-contractors, 3rd party suppliers and strategic supply chain in respect of their on-boarding onto the AVL.

  • Creation of Foodbuy helpdesk tickets through to the supplier being fully aligned to the account.

  • To collate relevant info for highlight in client review meetings, including “good news” etc. stories.

About You:

  • Previous facilities management experience
  • Previous experience in labour scheduling
  • Previous expose to management reporting
  • Good commercial acumen
  • Strong IT skills - in particular Excel & Powerpoint
  • Interpersonal, communication and organisational skills
  • Flexible to travel nationally as required

About Us:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Financial wellbeing programme and preferred rates on salary finance products

  • Aviva Digicare – Free annual healthcare check

  • Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.

  • Pension scheme and Life Assurance

  • Employee Assistance Programme

  • Holiday purchase scheme

  • Sharebuy Scheme

  • Recognition awards including Be a Star peer recognition and Long Service Awards

  • Employee networks created and led by employees for employees

  • Exclusive Benefits & Wellbeing site (Perks at Work)

  • Entertainment, Health &Wellbeing and Travel discounts

  • Shopping discounts – Save up to 15%at high street and online stores by purchasing Shopping Cards

  • Vodaphone discounts

  • On-going training & development and career pathways

Your workplace, but better.

Whether you’re a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

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